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- Tasks: Handle customer inquiries and provide effective solutions on the first contact.
- Company: Leading energy company in the UK with a focus on customer satisfaction.
- Benefits: Competitive salary, health service discounts, and family entitlements.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication and problem-solving skills required.
- Other info: Part-time hours from 10 am to 2:30 pm, perfect for students.
The predicted salary is between 28072 - 32605 £ per year.
A leading energy company in the UK is seeking a part-time Customer Service Representative to handle inbound inquiries and provide effective solutions on the first contact. This role requires strong communication, problem-solving skills, and the ability to work independently or as part of a team.
The position offers a salary of £28,072 - £32,605 and various benefits, including discounts on health services and family entitlements. Candidates must be available Monday to Friday from 10 am to 2:30 pm.
Part-Time Customer Service Advisor - First-Call Resolution in Cardiff employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Service Advisor - First-Call Resolution in Cardiff
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about first-call resolution, try role-playing with a friend or family member. This will help you get comfortable with handling inquiries and providing solutions on the spot.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to think on your feet and handle customer queries effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Part-Time Customer Service Advisor - First-Call Resolution in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about handling inquiries, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Problem-Solving is Key: We want to see how you tackle challenges! Include examples in your application that showcase your problem-solving abilities. This will help us understand how you approach customer issues and find solutions on the first contact.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific skills and experiences that align with what we’re looking for in a Customer Service Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at SSE PLC
✨Know the Company Inside Out
Before your interview, take some time to research the energy company. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to get comfortable with articulating your thoughts under pressure.
✨Showcase Your Problem-Solving Abilities
Think of specific examples from your past experiences where you've successfully resolved issues. Be ready to discuss these scenarios during the interview, highlighting your thought process and the positive outcomes of your actions.
✨Be Ready for Teamwork Questions
Even though this role requires independent work, teamwork is still important. Prepare to discuss how you've collaborated with others in previous roles. Share examples that demonstrate your ability to work well in a team while also being self-sufficient.
