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- Tasks: Support customers with payment issues and manage high-value accounts.
- Company: Join SSE plc, a leader in the energy sector with a supportive team.
- Benefits: Enjoy a competitive salary, 34 days holiday, and enhanced leave policies.
- Other info: Hybrid working conditions for a balanced work-life experience.
- Why this job: Make a real difference by helping customers while achieving cash recovery targets.
- Qualifications: Strong communication and negotiation skills are essential.
The predicted salary is between 29504 - 34757 £ per year.
SSE plc is seeking an Inbound Collections Adviser to join their Business Collections team in Cardiff. The role involves supporting customers with payment issues and managing high-value accounts.
Strong communication and negotiation skills are crucial, as well as the ability to handle sensitive financial conversations and meet cash recovery targets.
The position offers hybrid working conditions, a competitive salary range of £29,504 – £34,757, and an excellent benefits package including 34 days of holiday and enhanced leave policies.
Inbound Collections Specialist – Hybrid & Cash Recovery in Cardiff employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Collections Specialist – Hybrid & Cash Recovery in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SSE plc on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in an Inbound Collections Specialist.
✨Tip Number 2
Practice makes perfect! Before your interview, role-play common scenarios you might face as an Inbound Collections Adviser. This will help us feel more confident when discussing sensitive financial conversations and negotiating with customers.
✨Tip Number 3
Show off those communication skills! During interviews, be sure to highlight specific examples of how we've successfully managed high-value accounts or resolved payment issues in the past. This will demonstrate our ability to meet cash recovery targets.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to match the job description perfectly, making it easier for the hiring team to see why we're the right fit for the role.
We think you need these skills to ace Inbound Collections Specialist – Hybrid & Cash Recovery in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication and negotiation skills, as these are key for the Inbound Collections Specialist role. We want to see how your experience aligns with managing high-value accounts and handling sensitive financial conversations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers with payment issues and how you can contribute to meeting cash recovery targets. We love seeing genuine enthusiasm!
Showcase Relevant Experience: When filling out your application, don’t forget to mention any previous roles that involved collections or customer service. We’re looking for candidates who can demonstrate their ability to manage accounts effectively and resolve payment issues.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at SSE PLC
✨Know Your Numbers
Before the interview, brush up on your understanding of cash recovery metrics and payment processes. Being able to discuss specific figures or targets you've met in previous roles will show that you’re results-driven and ready to tackle high-value accounts.
✨Master the Art of Communication
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider role-playing sensitive financial conversations with a friend to get comfortable with the language and tone you'll need to use.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you successfully resolved payment issues. Highlight your approach and the outcomes, as this will demonstrate your ability to handle challenging conversations effectively.
✨Research SSE plc
Familiarise yourself with SSE plc’s values, mission, and recent news. This knowledge will not only help you answer questions more effectively but also allow you to ask insightful questions, showing your genuine interest in the company and the role.