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- Tasks: Help customers by solving their problems and providing exceptional service over the phone.
- Company: Join SSE, a leading energy company committed to a net zero world.
- Benefits: Enjoy flexible benefits, discounts on healthcare, and generous family entitlements.
- Why this job: Make a real difference by helping customers while working in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are preferred.
- Other info: Part-time hours with opportunities for career growth in a dynamic team.
The predicted salary is between 28072 - 32605 £ per year.
Base Location: Cardiff, Reading or Perth
Salary: £28,072 - £32,605 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: 12 Month Fixed Term Contract - Part Time
Working Hours: 10am to 14:30pm Monday to Friday with the choice of 3, 4 and 5 shifts per week. All successful candidates must work Monday to Friday from 10am to 14:30pm for the first 5 weeks.
Are you a natural problem solver with a passion for helping people and delivering truly exceptional customer service? Do you thrive in a fast-paced environment where delivering the right resolution the first time matters? Do you take pride in resolving issues efficiently and leaving customers smiling after just one call? If so, we want to hear from you!
Your Role:
- Respond to inbound customer inquiries via phone showing professionalism and empathy
- Diagnose issues and provide effective solutions on the first contact whenever possible
- Use internal systems and knowledge bases to assist customers confidentially
- Document interactions clearly and accurately
- Collaborate with team members to share knowledge and improve processes
What we are looking for:
- Experience in a call centre or customer service role (preferred)
- Strong communication and active listening skills
- Strong problem-solving mindset with a focus on first call resolution
- Ability to work independently and as part of a team
- Tech-savvy and comfortable navigating multiple systems
About SSE:
SSE has a bold ambition – to be a leading energy company in a net zero world. We’re building the world’s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.
SSE Energy Solutions supports UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.
Flexible benefits to fit your life:
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer:
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Zoe at zoe.gillespie@sse.com to discuss how we can support you.
We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.
Customer Contact - Customer Service Advisor - Part Time in Cardiff employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact - Customer Service Advisor - Part Time in Cardiff
✨Tip Number 1
Get to know the company! Research SSE and their values, especially their commitment to customer service and sustainability. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about resolving customer issues on the first call, think of examples from your past experiences where you’ve successfully solved problems. Be ready to share these during your interview!
✨Tip Number 3
Show off your communication skills! During the interview, make sure to listen actively and respond thoughtfully. This not only demonstrates your ability to communicate effectively but also shows that you value the conversation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up if you haven’t heard back after a week or two!
We think you need these skills to ace Customer Contact - Customer Service Advisor - Part Time in Cardiff
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service or call centre roles. We want to see how you've solved problems and made customers happy, so share specific examples that showcase your skills!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, just like you would with a customer. Avoid jargon and make it easy for us to understand your experience.
Tailor Your Application: Take a moment to tailor your application to the role. Mention how your skills align with the job description, especially your problem-solving mindset and ability to work independently or as part of a team. We love seeing candidates who really get what we're about!
Apply Through Our Website: Remember, we only accept applications made online through our website. So, make sure to hit that 'Apply Now' button! It’s the best way for us to receive your application and get the ball rolling on your journey with us.
How to prepare for a job interview at SSE PLC
✨Know Your Customer Service Basics
Brush up on the key principles of customer service, especially focusing on problem-solving and first call resolution. Be ready to share examples from your past experiences where you successfully resolved customer issues.
✨Showcase Your Communication Skills
During the interview, demonstrate your strong communication and active listening skills. Practice answering questions clearly and concisely, and don’t forget to ask insightful questions about the role and the company.
✨Familiarise Yourself with the Company
Research SSE and their commitment to net zero energy solutions. Understanding their mission will help you align your answers with their values and show that you’re genuinely interested in being part of their team.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating a customer interaction. Practise handling common customer inquiries and complaints, showcasing your ability to empathise and provide effective solutions on the spot.
