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For Companies At a Glance
- Tasks: Manage customer accounts with accuracy and compliance, ensuring top-notch service.
- Company: Join SSE Airtricity, a leader in renewable energy, powering a cleaner future.
- Benefits: Enjoy flexible working, healthcare discounts, wellbeing support, and generous family entitlements.
- Why this job: Be part of a vibrant team with no late nights or weekend work, promoting a balanced lifestyle.
- Qualifications: Previous experience in customer accounts or administration, strong attention to detail, and IT proficiency required.
- Other info: SSE values diversity and offers support for all applicants to ensure a positive experience.
The predicted salary is between 25200 - 31800 £ per year.
Base Location:Belfast (currently operating a hybrid working pattern with a mix of office and remote working)
Salary: £25,200 – £31,800 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available
The role
At SSE Airtricity our customers and our employees are our priority and we’re currently recruiting for a Back Office Administrator in our gas business. You’ll deliver and maintain a high level of accuracy and regulatory compliance, when capturing, inputting and changing information on customer accounts.
Our core business hours are 08:30 – 17:00 Monday to Thursday and 08:30 – 16:30 on a Friday, so there aren’t any late nights, and there’s no weekend work at all! Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. You’ll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub.
You will
- Ensure accounts are created, updated and amended accurately and compliantly in accordance with agreed policies / procedures, so that accounts bill accurately first time and every time
- Work through assigned Back-Office workflows including Change of Tenancies, Meter Exchanges and Supplier Switching Administration, to ensure all actions and tasks are completed within agreed timescales
- Actively engage with other colleagues and departments to manage customers’ accounts and resolve queries
- Respond to customers through various communications channels including phone, email and in person
- Provide administrative support to the operations teams, to support our delivery of excellent customer service
You have
- Previous customer accounts, finance or administration experience, within in a regulatory framework, with an emphasis on accountability
- Exceptional attention to detail with the ability to consistently produce quality, accurate work
- A customer focused approach, with a desire to provide high quality work that ensures customers data is accurate at all times.
- Strong numeracy skills, coupled with excellent verbal and written communication skills
- A high standard of IT proficiency with an excellent working knowledge of Microsoft Office packages (specifically Excel)
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We\’re investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world\’s largest offshore wind farm and transform the grid to deliver greener electricity to millions.
SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources – the greenest energy supply of any provider on the island and over three times the average on an all-island basis.
We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on andrew.elder3@sse.com / 01738 340826 to discuss how we can support you.
We\’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We\’ll be in touch after the closing date to let you know if we\’ll be taking your application further. If you\’re offered a role with SSE, you\’ll need to complete a criminality check and a credit check before you start work.
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Back Office Administrator employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back Office Administrator
✨Tip Number 1
Familiarise yourself with SSE Airtricity's values and mission, especially their commitment to renewable energy and customer service. This will help you align your responses during interviews and show that you're genuinely interested in the company.
✨Tip Number 2
Brush up on your knowledge of regulatory compliance and customer account management. Being able to discuss relevant experiences or scenarios where you've ensured accuracy and compliance will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, particularly in handling customer queries. Since the role involves engaging with customers through various channels, demonstrating your ability to communicate clearly and effectively will be crucial.
✨Tip Number 4
Get comfortable with Microsoft Excel and other Office applications. You might be asked about your proficiency during the interview, so having examples of how you've used these tools in previous roles can give you an edge.
We think you need these skills to ace Back Office Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Back Office Administrator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise any previous experience in customer accounts, finance, or administration, particularly within a regulatory framework. Use specific examples to demonstrate your attention to detail and customer-focused approach.
Showcase IT Proficiency: Mention your proficiency in Microsoft Office, especially Excel, as this is crucial for the role. Provide examples of how you have used these tools effectively in past positions.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about working for SSE Airtricity. Discuss how you can contribute to their goals, particularly in relation to customer service and accuracy.
How to prepare for a job interview at SSE PLC
✨Showcase Your Attention to Detail
As a Back Office Administrator, accuracy is key. Be prepared to discuss examples from your previous roles where your attention to detail made a significant impact on the quality of work or customer satisfaction.
✨Demonstrate Customer Focus
Highlight your experience in customer service and how you prioritise customer needs. Share specific instances where you went above and beyond to resolve customer queries or improve their experience.
✨Familiarise Yourself with Regulatory Frameworks
Since the role involves working within a regulatory framework, brush up on relevant regulations and compliance standards. Being able to discuss these confidently will show your preparedness for the role.
✨Prepare for IT Proficiency Questions
Given the emphasis on IT skills, especially with Microsoft Excel, be ready to demonstrate your proficiency. You might be asked about specific functions or scenarios where you've used Excel effectively in your previous roles.
