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- Tasks: Lead strategic workforce planning to enhance efficiency and service delivery in a dynamic environment.
- Company: Join SSE, a pioneering energy company committed to a net zero future.
- Benefits: Enjoy competitive salary, flexible benefits, and wellbeing support for a balanced life.
- Why this job: Make a real impact on the energy transition while developing your career in a supportive team.
- Qualifications: Experience in strategic workforce planning and strong analytical skills are essential.
- Other info: Embrace an inclusive workplace that values diverse backgrounds and perspectives.
The predicted salary is between 50000 - 75000 £ per year.
The Strategic Workforce Planning Manager will develop a robust forecasting model for the Customer Service Directorate at SSE Business Energy, providing accurate financial budgets and baseline assumptions to support strategic planning. The role will design and implement short-, mid-, and long-term workforce plans to improve efficiency, reduce costs, and enhance service delivery.
Key responsibilities include driving continuous improvement, ensuring compliance, and monitoring operational health through KPIs, agent performance, and customer behaviour. The position will also oversee analytical governance, inform AI and technology business cases, and deliver performance dashboards and reports to senior management.
You will:
- Work with department heads within the directorate to ensure people planning and management are of the highest standard and consistent across the organisation.
- Provide advice and support to Heads of Department in the directorate, providing challenge and technical input where appropriate.
- Promote team working, knowledge sharing and resource coordination across directorate functions, working with other senior leaders to achieve these outcomes more widely across the team.
- Identify, design, and implement best ways of working to achieve maximum effectiveness and equality of access to our services through benchmarking good practice, listening to staff and consulting service users.
- Use initiative, be innovative and seek opportunities for strategic sustainable change to deliver market leading services across all mediums of customer contact.
- Seek, encourage, recognise ideas and have the courage to take risks and change how things are done, challenging the status quo appropriately where required.
- Develop a strong working relationship with wider Business Energy functions and other internal support teams that will enable you to engage in the development of process improvements, technical resolutions and to reconfigure the evolving needs of technical supports for the Customer Service Directorate.
You have:
- Experience in a Strategic Workforce Planning role in a similar organisation.
- Degree in Business/Strategic/Data related discipline or equivalent experience.
- Financial awareness and commercial knowledge – Numerical, analytical skills, Strong report writing skills.
- Strong stakeholder management and presentation skills.
- Track record of strong problem solving and analytical skills within a changing environment.
- Proven record of delivering efficiencies (Lean 6 sigma an advantage).
- Strong Microsoft tools knowledge e.g., PowerPoint, Power BI, Power Automate.
About SSE: SSE has a bold ambition – to be a leading energy company in a net zero world. We’re building the world’s largest offshore wind farm, transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline. We support UK organisations by delivering energy and low-carbon energy solutions, including EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.
Flexible benefits to fit your life: Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer: We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.
Strategic Workforce Planning Manager in Reading employer: SSE Enterprise
Contact Detail:
SSE Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Workforce Planning Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees at SSE or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching SSE's recent projects and initiatives. Show us that you're not just interested in the role, but also in how you can contribute to our mission of a net zero world.
✨Tip Number 3
Practice your presentation skills! As a Strategic Workforce Planning Manager, you'll need to communicate effectively with stakeholders. Get comfortable presenting your ideas clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the SSE team.
We think you need these skills to ace Strategic Workforce Planning Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Strategic Workforce Planning Manager role. Highlight relevant experience and skills that match the job description, especially in strategic planning and stakeholder management.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your passion for workforce planning and how your background aligns with our mission at SSE.
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, be sure to include examples of how you've used your analytical skills in previous roles. Mention any tools you’re familiar with, like Power BI or Excel.
Apply Through Our Website: Don’t forget to apply through our website! It’s the only way we accept applications, and it ensures your application gets to the right place. We can’t wait to hear from you!
How to prepare for a job interview at SSE Enterprise
✨Know Your Numbers
As a Strategic Workforce Planning Manager, you'll need to demonstrate your financial awareness and analytical skills. Brush up on key metrics related to workforce planning, budgeting, and performance indicators. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Stakeholder Skills
This role involves working closely with department heads and senior leaders. Prepare examples of how you've successfully managed stakeholder relationships in the past. Highlight your communication and presentation skills, as these will be crucial in conveying your ideas effectively.
✨Emphasise Continuous Improvement
SSE values innovation and efficiency. Think of specific instances where you've implemented process improvements or challenged the status quo. Be prepared to discuss methodologies like Lean or Six Sigma if you have experience with them, as they could set you apart from other candidates.
✨Understand SSE's Vision
Familiarise yourself with SSE's mission to lead in the net zero transition. Be ready to discuss how your experience aligns with their goals, particularly in terms of delivering market-leading services and sustainable change. Showing that you share their vision will make a strong impression.