At a Glance
- Tasks: Drive the vision for service management platforms and optimise business processes.
- Company: Join SSE, a leader in the energy sector with a commitment to a net zero world.
- Benefits: Enjoy competitive salary, performance bonuses, flexible benefits, and wellbeing support.
- Other info: Be part of an inclusive workplace that values diverse backgrounds and perspectives.
- Why this job: Make a real impact in a dynamic role that shapes the future of energy.
- Qualifications: Experience with Service Management tools and strong communication skills required.
The predicted salary is between 59800 - 89800 £ per year.
Job Number: 558966
Closing at: Jul 27 2026 - 23:55 BST
Base Location: You’ll be expected to spend 50% of your working week in one of the following locations: Glasgow, Perth, Reading or Havant
Salary: £59,800 - £89,800 + performance‑related bonus and a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time
The Role
As the Service Management Product Manager within GTS, you will be responsible for driving the strategic vision and execution of platform services that manage and optimise business processes. This role often involves managing platforms such as ServiceNow, SNOW, Apptio, and Databricks, ensuring they deliver exceptional value to the organisation.
You Will
- Strategic Planning: Develop and communicate the strategic roadmap for service management platforms, aligning with business objectives and ensuring long‑term success.
- Product Development: Oversee the development and enhancement of platform features, collaborating with cross‑functional teams to ensure innovative solutions that meet user needs.
- Stakeholder Management: Engage with stakeholders across the organisation to gather requirements, provide updates, and ensure satisfaction with the platform services.
- Performance Monitoring: Monitor platform performance and usage, using data‑driven insights to identify opportunities for optimisation and improvement.
- Compliance and Security: Ensure that all platform services comply with industry standards and organisational policies, safeguarding data integrity and privacy.
You Have
- A proven track record of working with Service Management tooling and leading technical teams.
- Current expertise in SIAM and ITIL standards and best practice.
- Skilled in communicating product roadmaps, prioritising features based on business value and user impact.
- Ability to work with end users, architects and technical teams to evolve the service to meet SSE's requirements.
- Experience in Third‑party Management and contract negotiations.
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We’re building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low‑carbon world. They provide expertise, advice and day‑to‑day support in emerging technologies, data and analytics, cyber security and more.
Flexible benefits to fit your life
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.
Product Manager - Service Management Enterprise Platform in Reading employer: SSE Enterprise
SSE is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee wellbeing and growth. With flexible working options and a comprehensive benefits package, including performance-related bonuses and family entitlements, SSE empowers its employees to thrive while contributing to meaningful projects in the energy sector. Located in vibrant cities like Perth and Glasgow, employees enjoy a supportive environment that fosters collaboration and innovation, making it an ideal place for professionals seeking impactful careers.
