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- Tasks: Help customers solve problems and deliver exceptional service over the phone.
- Company: Join SSE, a leading energy company committed to a net zero world.
- Benefits: Enjoy flexible benefits, discounts on healthcare, and wellbeing support.
- Why this job: Make a real impact by resolving customer issues on the first call.
- Qualifications: Experience in customer service and strong communication skills preferred.
- Other info: Be part of an inclusive team with great career growth opportunities.
The predicted salary is between 28072 - 32605 £ per year.
Base Location: Cardiff, Reading or Perth
Salary: £28,072 - £32,605 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: 12 Month Fixed Term Contract - Part Time. Working Hours will be 10am to *****pm Monday to Friday with the choice of 3, 4 and 5 shifts per week. All successful candidates must work Monday to Friday from 10am to *****pm for the first 5 weeks.
Are you a natural problem solver with a passion for helping people and delivering truly exceptional customer service? Do you thrive in a fast-paced environment where delivering the right resolution the first time matters? Do you take pride in resolving issues efficiently and leaving customers smiling after just one call? If so, we want to hear from you.
We’re looking for call centre representatives who are committed to delivering First Call Resolution (FCR) – resolving customers' issues accurately and efficiently during the first interaction. In this role, your ability to listen, think critically and communicate clearly will make a real impact on customer satisfaction and loyalty.
Your Role:
- Respond to inbound customer inquiries via phone showing professionalism and empathy
- Diagnose issues and provide effective solutions on the first contact whenever possible
- Use internal systems and knowledge bases to assist customers confidentially
- Document interactions clearly and accurately
- Collaborate with team members to share knowledge and improve processes
What we are looking for:
- Experience in a call centre or customer service role (preferred)
- Strong communication and active listening skills
- Strong problem-solving mindset with a focus on first call resolution
- Ability to work independently and as part of a team
- Tech-savvy and comfortable navigating multiple systems
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We’re building the world’s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline. We support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.
Flexible benefits to fit your life:
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer:
We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.
Customer Contact in Perth employer: SSE Enterprise
Contact Detail:
SSE Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact in Perth
✨Tip Number 1
Get to know the company! Research SSE and their values, especially their commitment to customer service and sustainability. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your problem-solving skills! Since the role focuses on First Call Resolution, think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Brush up on your communication skills! Clear and effective communication is key in customer service roles. Try role-playing with a friend or family member to practice responding to common customer inquiries.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the opportunity. Don’t forget to follow up if you haven’t heard back after a week or two!
We think you need these skills to ace Customer Contact in Perth
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service or call centre roles. We want to see how you've solved problems and made customers happy, so share specific examples that showcase your skills!
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your experiences and qualifications.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills align with our focus on First Call Resolution and your passion for helping people. This shows us you’re genuinely interested in the position!
Apply Through Our Website: Remember, we only accept applications made online through our website. So, don’t forget to hit that 'Apply Now' button! It’s the best way for us to receive your application and get the ball rolling.
How to prepare for a job interview at SSE Enterprise
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will help you demonstrate your problem-solving skills and show that you're ready to deliver First Call Resolution.
✨Practice Active Listening
During the interview, showcase your active listening skills. When asked questions, take a moment to fully understand before responding. This not only shows that you can listen well but also reflects the empathy and professionalism needed in customer service.
✨Be Tech-Savvy
Since the role requires navigating multiple systems, be prepared to discuss your tech skills. Mention any relevant software or tools you've used in previous roles. If you have experience with knowledge bases or CRM systems, highlight that as it aligns perfectly with what they’re looking for.
✨Show Your Team Spirit
Collaboration is key in this role, so be ready to talk about how you’ve worked with others in the past. Share examples of how you’ve contributed to team success or improved processes. This will demonstrate that you can work independently but also thrive as part of a team.