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- Tasks: Help customers solve problems and deliver exceptional service over the phone.
- Company: Join SSE, a leading energy company committed to a net zero world.
- Benefits: Enjoy flexible benefits, discounts on healthcare, and wellbeing support.
- Other info: Part-time hours with opportunities for career growth in an inclusive workplace.
- Why this job: Make a real impact by resolving customer issues efficiently and leaving them satisfied.
- Qualifications: Experience in customer service preferred; strong communication and problem-solving skills required.
The predicted salary is between 28072 - 32605 £ per year.
Base Location: Cardiff, Reading or Perth
Salary: £28,072 - £32,605 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: 12 Month Fixed Term Contract - Part Time. Working Hours will be 10am to *****pm Monday to Friday with the choice of 3, 4 and 5 shifts per week. All successful candidates must work Monday to Friday from 10am to *****pm for the first 5 weeks.
Are you a natural problem solver with a passion for helping people and delivering truly exceptional customer service? Do you thrive in a fast-paced environment where delivering the right resolution the first time matters? Do you take pride in resolving issues efficiently and leaving customers smiling after just one call? If so, we want to hear from you.
We’re looking for call centre representatives who are committed to delivering First Call Resolution (FCR) – resolving customers' issues accurately and efficiently during the first interaction. In this role, your ability to listen, think critically and communicate clearly will make a real impact on customer satisfaction and loyalty.
Your Role:
- Respond to inbound customer inquiries via phone showing professionalism and empathy
- Diagnose issues and provide effective solutions on the first contact whenever possible
- Use internal systems and knowledge bases to assist customers confidentially
- Document interactions clearly and accurately
- Collaborate with team members to share knowledge and improve processes
What we are looking for:
- Experience in a call centre or customer service role (preferred)
- Strong communication and active listening skills
- Strong problem-solving mindset with a focus on first call resolution
- Ability to work independently and as part of a team
- Tech-savvy and comfortable navigating multiple systems
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We’re building the world’s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline. We support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.
Flexible benefits to fit your life:
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer:
We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.
Customer Contact in Cardiff employer: SSE Enterprise
Contact Detail:
SSE Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SSE and their mission. Understanding their commitment to net zero and customer service will help you connect your skills to their goals.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you resolved issues efficiently. Being able to share these stories will show that you're ready for the fast-paced environment they offer.
✨Tip Number 3
Brush up on your communication skills! Since this role is all about delivering exceptional customer service, practice active listening and clear communication. You want to demonstrate that you can make customers feel heard and valued.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to highlight your tech-savvy skills when filling out the application!
We think you need these skills to ace Customer Contact in Cardiff
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service or call centre roles. We want to see how you've solved problems and made customers happy, so share specific examples that showcase your skills!
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your experiences and qualifications.
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Mention your problem-solving mindset and ability to deliver First Call Resolution – this will show us you're a great fit!
Apply Through Our Website: Remember, we only accept applications made online, so make sure to use the 'Apply Now' button on our website. It’s the easiest way for us to receive your application and get you into the process!
How to prepare for a job interview at SSE Enterprise
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially focusing on First Call Resolution (FCR). Be ready to discuss how you’ve successfully resolved customer issues in the past and how you can apply that experience to this role.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've tackled challenging customer inquiries. Think about times when you had to think critically and act quickly to resolve an issue, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Reflect back what you hear to show understanding and engage with the interviewer. This will highlight your strong communication skills and your commitment to customer satisfaction.
✨Familiarise Yourself with Technology
Since the role requires navigating multiple systems, it’s a good idea to brush up on any relevant tech skills. Be prepared to discuss your comfort level with technology and any previous experience using customer service software or databases.