At a Glance
- Tasks: Help customers solve problems and deliver exceptional service over the phone.
- Company: Join SSE, a leading energy company committed to a net zero world.
- Benefits: Enjoy flexible benefits, discounts on healthcare, and wellbeing support.
- Other info: Part-time hours with opportunities for career growth in an inclusive workplace.
- Why this job: Make a real impact by resolving customer issues efficiently and leaving them satisfied.
- Qualifications: Experience in customer service preferred; strong communication and problem-solving skills required.
The predicted salary is between 28072 - 32605 £ per year.
Base Location: Cardiff, Reading or Perth
Salary: £28,072 - £32,605 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: 12 Month Fixed Term Contract - Part Time. Working Hours will be 10am to *****pm Monday to Friday with the choice of 3, 4 and 5 shifts per week. All successful candidates must work Monday to Friday from 10am to *****pm for the first 5 weeks.
Are you a natural problem solver with a passion for helping people and delivering truly exceptional customer service? Do you thrive in a fast-paced environment where delivering the right resolution the first time matters? Do you take pride in resolving issues efficiently and leaving customers smiling after just one call? If so, we want to hear from you.
We’re looking for call centre representatives who are committed to delivering First Call Resolution (FCR) – resolving customers' issues accurately and efficiently during the first interaction. In this role, your ability to listen, think critically and communicate clearly will make a real impact on customer satisfaction and loyalty.
Your Role:
- Respond to inbound customer inquiries via phone showing professionalism and empathy
- Diagnose issues and provide effective solutions on the first contact whenever possible
- Use internal systems and knowledge bases to assist customers confidentially
- Document interactions clearly and accurately
- Collaborate with team members to share knowledge and improve processes
What we are looking for:
- Experience in a call centre or customer service role (preferred)
- Strong communication and active listening skills
- Strong problem-solving mindset with a focus on first call resolution
- Ability to work independently and as part of a team
- Tech-savvy and comfortable navigating multiple systems
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We’re building the world’s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline. We support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.
Flexible benefits to fit your life:
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer:
We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.
Customer Contact in Cardiff employer: SSE Enterprise
SSE is an exceptional employer that prioritises employee wellbeing and growth, offering a range of flexible benefits tailored to support your finances and family life. With a commitment to fostering an inclusive work culture, employees in Cardiff, Reading, or Perth can thrive in a dynamic environment while contributing to the transition to a net zero world. Join us to make a meaningful impact through customer service excellence and enjoy opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SSE Enterprise. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SSE Enterprise before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SSE Enterprise:Your cover letter is your chance to shine! Tell us why you want to work at SSE Enterprise specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SSE Enterprise!
How to prepare for a job interview at SSE Enterprise
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
