Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle inbound and outbound sales calls, negotiate contracts, and create proposals for SME customers.
- Company: Join SSE, a leader in energy transition and infrastructure development.
- Benefits: Enjoy competitive salary, flexible working, health perks, and family-friendly policies.
- Why this job: Make a real impact in a fast-paced environment while helping businesses achieve net zero.
- Qualifications: Sales experience preferred; strong communication and target-driven mindset essential.
- Other info: Inclusive workplace with excellent career growth opportunities and support for all backgrounds.
The predicted salary is between 27134 - 32000 £ per year.
Base Location: You'll be expected to spend 50% of your working week in our Belfast office.
Salary: £27,134 (OTE £32,000) + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available.
The role:
- The SME Direct Telesales Team handles all inbound sales and renewals calls from SME (Small and Medium-sized Enterprise) customers in both NI and ROI.
- They also make outbound calls to existing customers.
- It's a well-established, successful team working in a fast-paced environment.
- You will be the first point of contact for our commercial customers, capable of handling negotiations in a professional and compliant manner.
- You will handle inbound and make outbound calls to existing commercial customers.
- Close sales and retain existing business customers.
- Create proposals for NI / ROI customers.
- Negotiate commercial terms and agree contracts.
- Complete all back-office procedures to ensure sales / retentions are correctly processed.
You have:
- Experience in inbound and outbound calling in a sales team environment.
- A background in sales - B2B beneficial, but not essential.
- Experience in pricing proposal completion, in line with customer requirements and corporate policies.
- The ability to work to targets in a fast-paced environment.
- A working knowledge of compliance in a call centre environment is desirable but not essential.
About SSE:
SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. With over 725,000 electricity and gas customers across the island of Ireland, SSE Airtricity helps homes and businesses on the journey to net zero. We're more than just an energy provider, delivering energy saving services to homes and businesses, helping them become more efficient and cost-effective.
Flexible benefits to fit your life:
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer:
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
SME Sales & Retentions Advisor in Belfast employer: SSE Airtricity
Contact Detail:
SSE Airtricity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SME Sales & Retentions Advisor in Belfast
✨Tip Number 1
Get to know the company inside out! Research SSE's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll be handling calls with commercial customers, so make sure you can confidently explain how you can help them. Role-play with a friend or use our resources to sharpen your sales skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the SSE family. Let’s get you that job!
We think you need these skills to ace SME Sales & Retentions Advisor in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SME Sales & Retentions Advisor role. Highlight any relevant experience in sales, especially in inbound and outbound calling. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with our team. Keep it concise but engaging – we love a good story!
Showcase Your Achievements: When filling out your application, don’t just list your duties from previous jobs. Instead, showcase your achievements! Did you exceed sales targets? Did you help retain a significant number of customers? We want to know!
Apply Through Our Website: Remember, we only accept applications made online through our website. So, make sure you hit that 'Apply Now' button! It’s the easiest way for us to get your application and start the process.
How to prepare for a job interview at SSE Airtricity
✨Know Your Stuff
Before the interview, make sure you understand the role of an SME Sales & Retentions Advisor. Familiarise yourself with the company’s services and how they help businesses in NI and ROI. This will show your genuine interest and help you answer questions more confidently.
✨Practice Makes Perfect
Rehearse common interview questions related to sales and customer service. Think about your past experiences in inbound and outbound calling, and prepare specific examples that highlight your skills in negotiation and closing sales. The more you practice, the more comfortable you'll feel during the actual interview.
✨Showcase Your Compliance Knowledge
Even if you don’t have extensive experience in compliance, it’s important to demonstrate your understanding of its importance in a call centre environment. Brush up on basic compliance principles and be ready to discuss how you would handle sensitive information while maintaining professionalism.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.