Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service in a vibrant contact centre.
- Company: Join SSE Airtricity, a leader in renewable energy and customer care.
- Benefits: Enjoy a competitive salary, performance bonuses, and flexible working options.
- Other info: Flexible benefits, including health discounts and family entitlements, to support your lifestyle.
- Why this job: Be part of a team making a real impact in the energy sector while enjoying work-life balance.
- Qualifications: Passion for customer service and effective communication skills are essential.
The predicted salary is between 26239 - 26239 £ per year.
Base Location: You will be expected to spend 50% of your working week in our Belfast office.
Salary: £26,239 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available
The role
At SSE Airtricity our customers and our employees are our priority and we’re currently recruiting for enthusiastic Customer Service Advisors in our gas business to join our growing team. Our contact centre is open from 08:30 – 18:00, Monday to Thursday and 08:30 – 16:30 on a Friday, so there’s no weekend work at all! Our blended model of working at home and in the office provides our colleagues with the flexibility and support they require to succeed in this role. When in the office, you’ll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub.
You will:
- Answer general enquiry calls from our customers who will have a diverse range of questions and needs.
- Follow communication procedures, guidelines and policies.
- Meet personal and customer service team targets and contact centre KPI's.
- Be the voice of SSE Airtricity and an ambassador for our brand.
- Work on multiple systems at once, in a fast-paced environment to deliver quality results.
You have:
- A passion for excellent customer service.
- Effective communication skills, including written and verbal.
- The ability to work towards set targets in a regulated environment.
- A confident, resilient and articulate nature.
- The ability to navigate multiple systems simultaneously.
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions. SSE Airtricity supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis. We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.
Flexible Benefits To Fit Your Life
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on andrew.elder3@sse.com / 01738 340826 to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
Customer Service Advisor in Belfast employer: SSE Airtricity
Contact Detail:
SSE Airtricity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Belfast
✨Tip Number 1
Get to know the company! Research SSE Airtricity and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling diverse customer queries during the interview.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples of how you've delivered excellent customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the SSE Airtricity team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Belfast
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We love to see that passion!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your effective communication skills and ability to work towards targets. We want to see how you fit into our vibrant team!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make your points straightforward and easy to read. Use bullet points if necessary to break up information. We want to get to know you without wading through too much text!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at SSE Airtricity
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think about specific examples that showcase your communication skills and resilience.
✨Familiarise Yourself with SSE Airtricity
Do some research on SSE Airtricity and its commitment to renewable energy. Understanding their mission and values will help you align your answers with what they stand for, showing that you're genuinely interested in being part of their team.
✨Practice Multi-Tasking
Since the role involves navigating multiple systems simultaneously, practice handling different tasks at once. You could simulate a call scenario where you have to look up information while talking to a customer. This will help you feel more comfortable during the interview.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask your interviewer. This shows your enthusiasm for the role and helps you gauge if the company culture is a good fit for you. Consider asking about team dynamics or opportunities for professional development.