CRM Campaign Planner in Belfast

Base Location: You will be expected to spend 50% of your working week in one of the following locations: Perth, Glasgow, Reading, Dublin or Belfast.

Salary: £35,200 - £52,800 or €49,400 - €74,200 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: 12-month Fixed Term Contract | Full Time | Flexible First options available.

The role: The B2B CRM Campaign Planner is responsible for planning, delivering and optimising data driven CRM campaigns across email and direct mail to support the full customer lifecycle, from onboarding and engagement through retention, loyalty and upsell. Working closely with brand, sales, digital, operations and compliance teams, the role ensures timely, targeted and compliant communications aligned to business and brand objectives, using segmentation, testing and performance insight to improve engagement, conversion and customer lifetime value.

You will:

• Plan and deliver customer communications across the full lifecycle, making sure messages are relevant, timely and useful from onboarding through retention, loyalty and growth.
• Use customer data to target and improve communications, including segmentation, testing and learning what works best to increase engagement and response.
• Work closely with colleagues across marketing, sales and operations to ensure communications support wider customer journeys and business priorities.
• Manage campaigns end to end, from briefing content and scheduling activity to checking accuracy, delivery and performance.
• Track results and act on insight, reporting clearly on performance and using learning to continuously improve future communications, while meeting regulatory and data privacy requirements.

You have:

• The ability to plan, run and improve customer communications across the full lifecycle (welcome, education, renewal/retention, win back), using clear briefs and accurate targeting.
• Hands on experience using customer data to segment audiences, set up A/B tests, interpret results and apply learning to lift engagement and conversion.
• A proven track record working effectively with colleagues in marketing, sales and compliance, listening actively, adapting communication styles and building trust to keep campaigns aligned and compliant.
• Strong project management (multiple campaigns, timelines, budgets), confident performance reporting (opens, clicks, conversions, retention metrics) and the habit of turning insight into practical next steps.
• Comfort with plain English writing, an eye for accessibility and relevance, and working knowledge of privacy and regulatory standards—so communications are inclusive, ethical and right for the customer, not just the metric.

About SSE: SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. SSE Energy Customer Solutions serves over 1.3 million households and businesses across the UK and Ireland. We help our customers accelerate their net zero ambitions by providing energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies and heating and cooling networks.

Flexible Benefits To Fit Your Life: Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer: SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on andrew.elder3@sse.com / 01738 340826 to discuss how we can support you. We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.