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- Tasks: Engage with customers, manage accounts, and recover payments while providing top-notch service.
- Company: Join SSE, a leading energy company committed to a net zero future.
- Benefits: Enjoy flexible working, competitive salary, and perks like healthcare discounts and wellbeing support.
- Why this job: Make a real difference in customer service and contribute to a greener planet.
- Qualifications: Experience in credit control or customer accounts, strong communication, and analytical skills.
- Other info: Be part of an inclusive workplace that values diversity and offers career growth.
The predicted salary is between 26000 - 32000 £ per year.
Base Location: Belfast
Salary: £26,000 - £32,000 performance-related bonus a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time and Part Time | Flexible First options available
The role:
- Our Credit Controller will monitor accounts and proactively engage with customers, providing a high level of customer service and finding the best ways to recover payment for bills.
- You will offer advice and flexible repayment plans in accordance with customers' ability to pay.
- Action incoming workflow (calls, emails and letters), escalate queries that are preventing payment, and work with colleagues and customers to resolve these promptly.
- Help us deliver on our regulatory obligations, especially in relation to vulnerable customers by ensuring our debt recovery policies are kept updated and followed compliantly.
- Actively engage in projects and business improvement initiatives.
- Analyse data, update monthly reports and KPIs, and provide regular reports and updates to management team to ensure individual and team objectives are met.
You have:
- Experience in a credit control or customer accounts environment, working directly with customers to resolve queries and recover payments due.
- Good numerical and analytical skills with excellent attention to detail and accuracy.
- A hands-on flexible approach with the ability to multitask, prioritise your workload and work on your own initiative.
- Strong communication, negotiating and problem-solving capability.
- A high standard of IT, including good working knowledge of Microsoft Office and strong Excel skills.
About SSE:
SSE has a bold ambition - to be a leading energy company in a net zero world. We’re investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world’s largest offshore wind farm and transform the grid to deliver greener electricity to millions.
SSE Airtricity supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.
We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.
Flexible benefits to fit your life:
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer:
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.
Benefits: bonus
Credit Controller in Belfast employer: SSE Airtricity
Contact Detail:
SSE Airtricity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Belfast
✨Tip Number 1
Get to know the company before your interview! Research SSE's values and recent projects, especially their commitment to renewable energy. This will help you connect your skills as a Credit Controller to their mission during the chat.
✨Tip Number 2
Practice your communication skills! As a Credit Controller, you'll need to negotiate and problem-solve with customers. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data in previous roles to improve processes or recover payments. Bring examples of reports or KPIs you've worked on to demonstrate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining SSE and ready to contribute to their goals in a net zero world.
We think you need these skills to ace Credit Controller in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control and customer service, and don’t forget to showcase those analytical skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us. Mention specific examples of how you've resolved payment issues or improved processes in previous roles.
Show Off Your IT Skills: Since we value strong IT skills, especially in Excel, make sure to mention any relevant software experience. If you’ve used data analysis tools or created reports, let us know!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at SSE Airtricity
✨Know Your Numbers
As a Credit Controller, you'll need to demonstrate your numerical and analytical skills. Brush up on your Excel knowledge and be ready to discuss how you've used data in previous roles to resolve payment issues or improve processes.
✨Customer Service is Key
This role requires a high level of customer service, so think about examples where you've successfully engaged with customers to resolve queries. Be prepared to share specific instances where your communication and problem-solving skills made a difference.
✨Flexibility and Initiative
The job mentions a hands-on approach and the ability to multitask. Think of times when you've had to juggle multiple priorities or adapt to changing situations. Highlight your flexibility and how it has helped you succeed in past roles.
✨Understand the Company’s Values
Familiarise yourself with SSE's commitment to sustainability and customer care. Be ready to discuss how your values align with theirs, especially regarding their focus on vulnerable customers and green energy solutions. This shows you're not just looking for any job, but that you genuinely want to contribute to their mission.
