At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service in a fast-paced environment.
- Company: Join SSE Airtricity, a leader in renewable energy and customer care.
- Benefits: Enjoy a competitive salary, performance bonuses, and flexible working options.
- Other info: Work in a vibrant office close to city amenities with great career growth opportunities.
- Why this job: Be part of a team making a real impact in the energy sector while enjoying work-life balance.
- Qualifications: Passion for customer service and effective communication skills are essential.
The predicted salary is between 26239 - 26239 £ per year.
Base Location: You'll be expected to spend 50% of your working week in our Belfast office.
Salary: £26,239 + performance‑related bonus + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available.
The role:
- At SSE Airtricity our customers and our employees are our priority and we’re currently recruiting for enthusiastic Customer Service Advisors in our gas business to join our growing team.
- Our contact centre is open from 08:30 – 18:00, Monday to Thursday and 08:30 – 16:30 on a Friday, so there’s no weekend work at all!
- Our blended model of working at home and in the office provides our colleagues with the flexibility and support they require to succeed in this role.
- When in the office, you’ll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub.
- You will answer general enquiry calls from our customers who will have a diverse range of questions and needs.
- Follow communication procedures, guidelines and policies.
- Meet personal and customer service team targets and contact centre KPI's.
- Be the voice of SSE Airtricity and an ambassador for our brand.
- Work on multiple systems at once, in a fast‑paced environment to deliver quality results.
You have:
- A passion for excellent customer service.
- Effective communication skills, including written and verbal.
- The ability to work towards set targets in a regulated environment.
- A confident, resilient and articulate nature.
- The ability to navigate multiple systems simultaneously.
About SSE:
SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions. SSE Airtricity supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis. We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.
Flexible Benefits To Fit Your Life:
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer:
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Customer Service Advisor in Belfast employer: SSE Airtricity Limited
SSE Airtricity is an exceptional employer that prioritises both its customers and employees, offering a vibrant work environment in the heart of Belfast. With a commitment to flexible working arrangements, competitive salaries, and a comprehensive benefits package, including wellbeing support and family entitlements, SSE fosters a culture of inclusivity and growth. Join us in our mission to lead the energy transition towards a net zero future while enjoying a fulfilling career with ample opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SSE Airtricity. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer inquiries and working under pressure.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, effective communication is key in a customer service role, so let your personality shine through!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the SSE Airtricity careers page. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team.
We think you need these skills to ace Customer Service Advisor in Belfast
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We love to see that passion!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your effective communication skills and ability to work towards targets. We want to see how you fit into our vibrant team at SSE Airtricity!
Be Clear and Concise:Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at SSE Airtricity Limited
✨Know the Company Inside Out
Before your interview, take some time to research SSE Airtricity. Understand their mission, values, and recent projects, especially their commitment to renewable energy. This will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your passion for excellent customer service, which is crucial for this role.
✨Practice Effective Communication
Since effective communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on both verbal and written communication skills to ensure you come across as articulate and professional.
✨Familiarise Yourself with Multiple Systems
Given that the role involves navigating multiple systems simultaneously, it’s a good idea to brush up on your tech skills. If you have experience with CRM software or similar systems, be ready to discuss that. If not, consider familiarising yourself with common customer service tools to show your willingness to learn.
