At a Glance
- Tasks: Support candidates through calls, emails, and live chats in a dynamic environment.
- Company: Join a leading provider of innovative Business Support Services in the UK.
- Benefits: Enjoy 25 days annual leave, health cash plan, and flexible working options.
- Other info: Hybrid working with a vibrant team spirit and opportunities for personal growth.
- Why this job: Make a real difference while building valuable experience in a supportive team.
- Qualifications: Experience in a contact centre and strong organisational skills required.
The predicted salary is between 26298 - 26298 £ per year.
Need a spring in your step and a role where no two days feel the same? Join a friendly, fast-paced Customer Hub team where supporting people really matters and Mondays are genuinely something to enjoy. We are looking for a number of Customer Hub Advisors to join a high-performing, people-focused team supporting major UK public sector clients. You will be part of a supportive environment with a strong team spirit, flexible ways of working and plenty of opportunities to build valuable experience in a role that keeps you engaged and learning.
This role offers hybrid working, with Thursdays and Fridays based in our Newport office and the rest of the week working remotely. You will be surrounded by colleagues who enjoy collaborating, sharing knowledge and celebrating success together through team initiatives, events and recognition. It’s a busy, rewarding role where your contribution makes a real difference and where you’ll be trusted to get stuck in, take ownership and grow your confidence.
What you’ll be doing:
- Handling inbound calls, emails and live chats to support candidates and keep processes running smoothly.
- Supporting candidates through application, vetting and onboarding stages.
- Rescheduling interviews and coordinating activity to keep stakeholders on track.
- Resolving queries efficiently and escalating more complex issues when needed.
- Maintaining accurate, audit-ready records across systems.
- Supporting public sector clients while working closely with your team.
What you’ll bring:
- Experience working in a contact centre environment.
- Strong organisational skills with excellent attention to detail.
- The ability to manage multiple tasks in a fast-paced setting.
- A flexible, positive approach to work and change.
- Confidence using systems and handling customer queries.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Fixed Term Contract (12 months).
Location: Hybrid Newport, 2 days per week (Thursdays and Fridays).
Security Clearance Level: SC.
Salary: £26,298 per annum.
Benefits: 25 days annual leave with the option to buy extra days, health cash plan, 4 x death in service life assurance, pension, 3 days paid volunteering, 5 days paid carers leave.
Interested? Come and Join us!
Customer Hub Advisor in Newport employer: SSCL
As a Lead Software Engineer at our company, you will be part of a dynamic team dedicated to enhancing critical public sector pension systems, contributing to meaningful projects that impact the community. We pride ourselves on fostering a collaborative work culture that encourages innovation and professional growth, offering ample opportunities for skill development and career advancement. Located in a vibrant area, our workplace provides a supportive environment where your expertise in Oracle Applications will be valued and rewarded.
