At a Glance
- Tasks: Monitor systems and respond to incidents in a fast-paced operations centre.
- Company: Join Deliveroo, a leading food delivery service with a dynamic team.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Exciting role with continuous improvement and career advancement opportunities.
- Why this job: Be the frontline defence in a global operations environment and make a real impact.
- Qualifications: Experience in operations centres and strong communication skills are essential.
The predicted salary is between 53085 - 64881 £ per year.
Deliveroo is looking for an Analyst to join our London team. This is an on-site role. In this role, you’ll serve as the frontline defense during emerging incidents, monitoring systems, executing SOPs, and applying analytical tradecraft to maintain operational resilience across the region.
What You’ll Be Doing
You’ll be joining the Regional Operations Center (ROC) team. The ROC operates in a high-tempo, 24/7 global operations environment, responsible for real-time monitoring, incident triage, and operational response to protect our people, assets, and operations. Here’s what your day-to-day might look like:
- Operate the ROC in Real Time: Monitor dashboards, alerts, inbound reports, and open-source signals to identify security, safety, and operational incidents as they emerge.
- Execute Incident Response: Triage incidents and execute standard operating procedures (SOPs) through accurate documentation, coordination, and information validation.
- Apply Analytical Intelligence: Conduct initial fact-finding and source validation to distinguish signal from noise, providing clear operational context to support timely escalation.
- Support Escalation and Handover: Escalate issues exceeding thresholds to management with structured, decision-ready information, and conduct disciplined shift handovers to ensure seamless continuous operations.
- Contribute to Operational Excellence: Participate in drills, retrospectives, and continuous improvement efforts to strengthen ROC readiness and workflows.
What You’ll Need to Thrive
- Operations center experience: Demonstrated capability in a GSOC, ROC, SOC, or comparable 24/7 operations or incident response environment.
- Strong understanding of incident management: Working knowledge of incident triage, escalation protocols, and operational playbooks under pressure.
- Proven ability to communicate and document: Exceptional written and verbal communication skills to deliver clear, structured operational context to leaders and cross-functional partners.
- Foundational analytical capability: Ability to assess information quality, track ongoing global events, and perform consistently with high attention to detail across rotating shifts.
- Technical fluency and schedule flexibility: Comfort working across monitoring dashboards, ticketing systems, and communication platforms, with the flexibility to work rotating shifts as part of a 24/7 global operations model.
Nice to Have
- Relevant qualification: Bachelor’s degree or equivalent professional or military experience.
- Basic OSINT familiarity: Experience using open-source tools and publicly available information to validate events and support situational awareness.
Analyst, Regional Security Operations Center at Deliveroo in London employer: Sscirra
Deliveroo is an exceptional employer, offering a dynamic work environment in the heart of London where you can make a real impact as part of our Regional Security Operations Center team. With a strong focus on employee growth and development, we provide continuous training opportunities and encourage participation in drills and retrospectives to enhance operational excellence. Our inclusive culture promotes collaboration and innovation, making Deliveroo a rewarding place to build your career while ensuring the safety and security of our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Analyst, Regional Security Operations Center at Deliveroo in London
✨Join Security Community Events
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✨Directly Apply to Sscirra
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We think you need these skills to ace Analyst, Regional Security Operations Center at Deliveroo in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Sscirra. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Sscirra.
How to prepare for a job interview at Sscirra
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Sscirra.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Sscirra.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Sscirra.
