At a Glance
- Tasks: Manage client queries and improve processes while meeting service levels.
- Company: Join SS&C, a leader in AI-powered technology for financial services and healthcare.
- Benefits: Enjoy a hybrid work model, competitive holidays, and professional development opportunities.
- Other info: SS&C values collaboration, innovation, and offers excellent career growth.
- Why this job: Be part of a diverse team making a real impact in the industry.
- Qualifications: Experience in call centres and strong communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Senior Associate – Client Services Voice
Locations: Stirling
Get To Know Us:
SS&C is leading the way. We continue to look for today’s and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
- Effectively manage workloads in line with agreed KPI’s, including queries or escalations to colleagues across the group or external clients/advisers in accordance with target service levels and agreed timescales and in line with all relevant regulatory requirements.
- Be responsible for improving ways of working, driving efficiencies in processes, whilst ensuring you meet the required quality standards.
- Build effective and collaborative relationships across the team, department, and organisation.
- Acquire, expand and retain sound product and system knowledge of relevant company products and systems and awareness of their attributes and rules.
- Responsible for following SS&C’s Risk and Compliance policies and procedures.
What You Will Bring:
- Experience in a call center environment
- Clear communication skills and friendly, positive manner
- Ability to handle difficult conversations
- Excellent Administration skills
- Confident in navigating multiple computer systems at once
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. Thank you for your interest in SS&C!
If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Applications will be accepted on an ongoing basis until the position is filled. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Client Services Voice - Senior Associate in Stirling employer: SS&C
At SS&C, we pride ourselves on being an exceptional employer, offering a hybrid work model that promotes flexibility and a competitive holiday scheme to ensure a healthy work-life balance. Our commitment to employee wellbeing is reflected in our comprehensive benefits, while our diverse and inclusive culture fosters a welcoming environment for all. With tailored training opportunities and a focus on professional growth, particularly in the dynamic fields of financial services and healthcare, joining our London team as a Legal Counsel means becoming part of a forward-thinking organisation that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Voice - Senior Associate in Stirling
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SS&C. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SS&C before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Voice - Senior Associate in Stirling
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SS&C:Your cover letter is your chance to shine! Tell us why you want to work at SS&C specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SS&C!
How to prepare for a job interview at SS&C
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
