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For Companies At a Glance
- Tasks: Lead IT applications, manage incidents, and drive continuous improvement in a dynamic environment.
- Company: Join SS&C, a top financial services and healthcare tech company with a global presence.
- Benefits: Enjoy hybrid work, professional development, competitive holidays, and wellbeing support.
- Why this job: Make an impact in a diverse team while advancing your career in tech.
- Qualifications: Experience with cloud applications, SQL, and incident management tools like Service Now.
- Other info: Be part of a culture that values collaboration, innovation, and diversity.
The predicted salary is between 36000 - 60000 £ per year.
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Locations: UK (Essex)
Get To Know Us:
- Business Unit: Information Technology
SS&C is leading the way. We continue to look for today's and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model between office and remote
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
- Event Monitoring: Review and act upon events automatically generated by the event management system.
- Incident Management: Take ownership of incidents that are assigned to the Support Team. Diagnose and assign accordingly incidents that have been assigned to the Support Team which require assistance from another business unit. Ensure Incidents are accepted, updated and resolved in accordance with the associated SLA. Escalate incidents where appropriate and liaise with fellow Senior Support Analysts and SMEs to ensure prompt resolution. Log and track incidents which are assigned to a third party. Ensuring communications flows are kept open to allow prompt diagnosis and resolution.
- Problem Management: Take ownership of problems assigned to the Support Team. Ensure Problems are kept active and updated and resolved in line with the Problem management process.
- Continuous Improvement: Reviewing the current process and looking at where improvements can be made such as using automation or reviewing the Bluedoor batch to suggest improvements.
- Change Management: Raising and implementing Service Now Change Requests to support data, config and code changes to any of the supported environments (level 0 through to Level 4 and production). Supporting emergency releases.
- Smoke Tests: Execute a selected set of validation scripts with critical functionality to verify an application is ready for testing or production usage following software changes.
- Health Checks and Monitoring: Verify and continually monitor the production environment to ensure it is available for use by the business and customers following maintenance outages.
- Other Responsibilities: Security Testing Verify an environment meets the security requirements prior to testing. Participation in projects at various stages of the project lifecycle to provide: SME knowledge, Defect Management, Test support, Implementation planning, Implementation support, Early Life Support. The successful applicant may be required to form part of the established on-call Rota providing additional backup and support to the Level 1 support group. Ensuring all key documentation is regularly reviewed and updated. Performing annual Disaster Recovery (DR) tests and evidencing the results. Supporting monthly patching windows or essential maintenance.
What You Will Bring:
- Experience of working on Cloud based applications.
- Knowledge of messaging services.
- Windows experience – Knowledge of IIS, error handling and troubleshooting whilst being able to evidence root cause in a clear manner.
- Microsoft SQL Server – Ability to write queries to assist in incidents, general enquiries or when supplying data for operational requests.
- PostgreSQL experience.
- Experience supporting a 24/7 application in a pressurised environment.
- Knowledge of ticketing tools such as Service Now and JIRA.
- Knowledge of the ITIL Framework.
- Monitoring and Alerting tools.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
PA2025Q3JB093 Platform IT Lead Specialist employer: SSC
Contact Detail:
SSC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PA2025Q3JB093 Platform IT Lead Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at SS&C on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Application IT Lead Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about cloud applications, SQL queries, and incident management processes. We want to see your expertise shine!
✨Tip Number 3
Show us your problem-solving skills! Be ready to discuss past experiences where you’ve tackled incidents or improved processes. We love candidates who can think on their feet and bring innovative ideas to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at SS&C.
We think you need these skills to ace PA2025Q3JB093 Platform IT Lead Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Application IT Lead Specialist role. Highlight your relevant experience with cloud-based applications and incident management, as this will show us you’re a great fit for the position.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s troubleshooting in a pressurised environment or using ticketing tools like Service Now, we want to see how you’ve made an impact.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our Careers page on the SS&C website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SSC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud-based applications, Microsoft SQL Server, and PostgreSQL. Be ready to discuss your experience with these technologies and how you've used them in past roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Understand the ITIL Framework
Since the role involves incident and problem management, it’s crucial to have a solid understanding of the ITIL framework. Prepare to explain how you've applied ITIL principles in your previous jobs, especially in managing incidents and ensuring service quality.
✨Showcase Your Problem-Solving Skills
Be prepared to share specific examples of how you've diagnosed and resolved issues in a high-pressure environment. Highlight any instances where you took ownership of a problem and led it to resolution, as this aligns perfectly with the responsibilities of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your interest in the company and the role. Inquire about their approach to continuous improvement or how they handle change management. This shows that you’re thinking critically about how you can contribute to their success.
