At a Glance
- Tasks: Engage with clients to tailor solutions and drive sales initiatives.
- Company: Join a leading financial services and healthcare tech company with a global presence.
- Benefits: Enjoy a hybrid work model, competitive holidays, and professional development opportunities.
- Other info: Diverse and inclusive workplace committed to employee wellbeing and growth.
- Why this job: Make a real impact by connecting clients with innovative solutions in a dynamic environment.
- Qualifications: 3+ years in a customer-facing role and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Locations: London | Hybrid
Get To Know Us: SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration solutions. Its products serve the enterprise collaboration and strategic transaction markets, enabling the exchange, control, and management of information between organizations.
About the Team: The CEM is an integral role within the global Deal Services organization, nested within the larger Global Technical Sales organization. Within their responsible region, the CEM will define Deal Service solutions based on the client’s business needs. The CEM will also work closely with core stakeholders within Field Sales, Sales Engineers, Customer Success and Legal. Additionally, the CEM will have a cadence and work closely with our Marketing, PMO, SOC, Tech Ops, Finance/Billing and Product Management organizations.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
- Interface with advisors, corporates and other business stakeholders on the discovery, scoping and sale of our Deal Services offerings
- Understand client business needs, gather requirements and recommend best practices through direct client interaction
- Work closely with cross-functional teams to assemble services that meet the client’s needs
- Prepare cost and timeline estimates, and set client expectations
- Manage opportunities and pipeline
- Communicate requirements and handover deals to the Deal Service delivery team for execution
- Drive sales initiatives across the Field Sales organization to drive overall Deal Services performance
What You Will Bring:
- Bachelors in business management or other related fields
- 3+ years of experience in a Sales-type customer-facing role.
- Experience working with cross-functional teams including Customer Service, Product Management, Field Sales, Pre-sales, Legal, Marketing, and Finance.
- Demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions.
- Strong organizational skills, with the ability to work on multiple opportunities with multiple deadlines.
- Excellent listening, oral, and written communication skills.
- Self-starter with the ability to work independently and manage priorities.
- Ability to work under pressure in a fast-paced environment and think outside the box.
- Interface with customers, colleagues, management, and project stakeholders, as needed, to ensure overall project success.
- Optimally, has a balanced combination of large corporate and small, entrepreneurial company backgrounds.
- Detail and goal oriented.
- Understands financial markets (e.g. M&A, Corporate, Loans, Asset Management, Private Equity, etc.)
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It’s important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Customer Engagement Manager employer: SS&C
At SS&C, we pride ourselves on being an exceptional employer, offering a hybrid work model that promotes flexibility and work-life balance. Our commitment to professional development is evident through our reimbursement programmes and access to SS&C University, ensuring that employees have ample opportunities for growth. With a strong focus on diversity and inclusion, alongside competitive benefits designed to support employee wellbeing, SS&C is dedicated to creating a thriving workplace in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SS&C through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching SS&C's products and services. Knowing their offerings inside out will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Customer Engagement Manager role. Highlight your skills in working with cross-functional teams and your understanding of client needs.
✨Tip Number 4
Don’t forget to apply directly through our website! It shows initiative and ensures your application gets to the right people. Plus, it’s a great way to stay updated on any new opportunities.
We think you need these skills to ace Customer Engagement Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Engagement Manager role. Highlight relevant experience and skills that match the job description, especially your customer-facing roles and cross-functional teamwork.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Be specific about your achievements and how they relate to the position.
Showcase Your Communication Skills:Since excellent communication is key for this role, ensure your application is clear and well-structured. Use concise language and check for any typos or grammatical errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our Careers page on the SS&C website. This way, your application will be in the right hands, and we can get back to you quicker!
How to prepare for a job interview at SS&C
✨Know Your Stuff
Before the interview, make sure you understand SS&C's products and services, especially those related to Deal Services. Familiarise yourself with the financial markets and how they relate to the role of a Customer Engagement Manager. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to work with cross-functional teams and manage client relationships. Highlight instances where you've successfully gathered requirements and delivered solutions that met client needs. This will illustrate your hands-on experience and strategic thinking.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges the CEM role faces, and how success is measured. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Practice Active Listening
During the interview, focus on listening carefully to the interviewer's questions and comments. This will allow you to respond more effectively and engage in a meaningful conversation. It’s also a great way to demonstrate your communication skills, which are crucial for the Customer Engagement Manager role.
