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- Tasks: Lead and develop a dynamic team in client services, ensuring excellence in performance.
- Company: Join SS&C, a top financial services and healthcare tech company with a global presence.
- Benefits: Enjoy a hybrid work model, competitive holidays, and professional development opportunities.
- Why this job: Make a real impact by coaching and developing talent in a supportive environment.
- Qualifications: Strong communication skills and a passion for delivering quality service.
- Other info: Diverse and inclusive workplace committed to your growth and wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Location: Birmingham
Get To Know Us: SS&C is leading the way. We continue to look for today's and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
- Coaching, feedback & development of Associates
- Associate observations (coaching, monitoring)
- Absence management
- Objective reviews
- Performance management of Associates and Techs
- 1:1's – Associates and Techs
- To ensure all regulatory training is completed within timescales for self, Team and Team Leaders
What You Will Bring:
- Quality driven with a pride in delivering excellence
- Able to build effective relationships with internal and external clients and their customers
- Willing to successfully adapt to changing demands and conditions
- Able to communicate appropriately through different methods; suitable for varying audiences
- Expected to take responsibility for the completion of objectives and tasks; holding themselves and their team accountable
- Able to demonstrate integrity as well as using their initiative to seek out new opportunities to enhance the service
- Able to work in co-operation with others to achieve the desired outcomes
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It’s important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Team Manager - Client Services (Voice) in Birmingham employer: SS&C
Contact Detail:
SS&C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Client Services (Voice) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SS&C on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching SS&C's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in what we do and how you can contribute.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role show!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Team Manager - Client Services (Voice) in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Manager role. Highlight your experience in client services and any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've improved processes or led teams to success. This helps us understand the impact you've made in previous roles.
Be Authentic: Let your personality shine through in your application. We value honesty and authenticity, so don’t be afraid to show us who you are and what drives you. It’s all about finding the right fit for both you and us!
Apply Through Our Website: We encourage you to apply directly through our Careers page. This ensures your application gets to the right people quickly. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at SS&C
✨Know the Company Inside Out
Before your interview, take some time to research SS&C thoroughly. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and develop others. Prepare examples from your past experiences where you've successfully coached or managed a team. Highlight how you’ve handled performance management and absence issues.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving and interpersonal skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
