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- Tasks: Lead complaint investigations and ensure compliance with regulatory standards.
- Company: Leading financial services provider with a focus on diversity and professional growth.
- Benefits: Hybrid work model, emphasis on professional development, and a supportive team environment.
- Why this job: Make a real difference in customer satisfaction while advancing your career in finance.
- Qualifications: Strong analytical skills and previous experience in financial services required.
- Other info: Join a dynamic team committed to continuous improvement and excellence.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services provider based in Basildon is seeking a Quality Lead for Complaints Handling. The role involves leading complaint investigations, ensuring adherence to regulatory standards, and implementing continuous improvement initiatives.
Ideal candidates will have:
- Strong analytical skills
- Excellent communication abilities
- Previous experience in financial services
This position offers a hybrid work model and emphasizes professional development and diversity.
Quality Lead: Complaints & Reg Excellence (Hybrid Basildon) employer: SSC
Contact Detail:
SSC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Lead: Complaints & Reg Excellence (Hybrid Basildon)
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling and regulatory standards. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills during interviews by sharing specific examples of how you've tackled complaints or improved processes in the past. We love seeing candidates who can back up their claims with real-life experiences!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about professional development and diversity, so let us see what you’ve got!
We think you need these skills to ace Quality Lead: Complaints & Reg Excellence (Hybrid Basildon)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints handling and regulatory standards. We want to see how your skills align with the role, so don’t be shy about showcasing your analytical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Quality Lead position. Share specific examples of your previous work in financial services that demonstrate your communication skills and commitment to continuous improvement.
Showcase Your Achievements: When detailing your past roles, focus on achievements rather than just responsibilities. We love to see quantifiable results, so if you’ve improved complaint resolution times or enhanced customer satisfaction, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at SSC
✨Know Your Stuff
Make sure you brush up on your knowledge of complaints handling and regulatory standards in the financial services sector. Familiarise yourself with common complaint scenarios and how they should be addressed, as this will show your analytical skills and understanding of the role.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent communication abilities during the interview. Think of examples where you've effectively communicated complex information or resolved conflicts. This will highlight your capability to lead investigations and engage with stakeholders.
✨Emphasise Continuous Improvement
Be ready to discuss any previous initiatives you've led that focused on continuous improvement. Share specific outcomes and how they benefited the organisation. This will align with the company's emphasis on professional development and show your proactive approach.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to complaints handling and their commitment to diversity. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.
