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- Tasks: Investigate and resolve customer complaints while ensuring compliance with SLAs.
- Company: Leading financial services company in the UK with a strong reputation.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by enhancing customer satisfaction and resolving issues.
- Qualifications: Strong communication skills, analytical mindset, and experience in complaint handling.
- Other info: Collaborative environment with a focus on customer-centric solutions.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial services company in the UK is seeking a Complaints Associate to investigate and resolve customer complaints. This role requires strong communication skills and attention to detail to maintain compliance with SLAs and regulatory requirements.
The successful candidate will work in a hybrid model, collaborating with various teams while ensuring customer satisfaction.
Candidates should have excellent analytical skills and a customer-focused approach, with experience in handling complaints and a keen eye for detail.
Hybrid Complaints Resolution Specialist in Basildon employer: SSC
Contact Detail:
SSC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Complaints Resolution Specialist in Basildon
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints resolution. We can role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of how you've resolved complaints in the past, focusing on your attention to detail and customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Hybrid Complaints Resolution Specialist in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints and showcases your strong communication skills. We want to see how your background aligns with the role of a Complaints Associate, so don’t hold back on relevant details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer satisfaction and how your analytical skills can help us resolve complaints effectively. Keep it concise but impactful!
Showcase Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SSC
✨Know Your Stuff
Before the interview, make sure you understand the financial services industry and the common types of complaints customers face. Brush up on relevant regulations and SLAs so you can speak confidently about how you would handle various scenarios.
✨Show Off Your Communication Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using video to record yourself. This will help you refine your responses and ensure you come across as approachable and professional.
✨Demonstrate Your Analytical Skills
Be prepared to discuss specific examples where you've successfully resolved complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical approach and attention to detail in each case.
✨Emphasise Customer Focus
In your responses, always tie back to how your actions benefited the customer. Show that you genuinely care about customer satisfaction and are committed to resolving issues effectively. This will resonate well with the interviewers and align with their expectations for the role.
