At a Glance
- Tasks: Join our Client Services Voice team to enhance customer experiences and support innovative projects.
- Company: Leading financial services and healthcare tech company with a global presence.
- Benefits: Structured development, mentoring, networking events, and opportunities for career growth.
- Other info: Hybrid working model based in Basildon, with a focus on AI and business improvement.
- Why this job: Kickstart your career in a dynamic role that combines customer service and innovation.
- Qualifications: Recent graduates with strong communication skills and a passion for customer experience.
The predicted salary is between 25000 - 32000 £ per year.
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.
Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
- Graduate Client Services Voice and Customer Service
- Basildon (Hybrid) | Graduate Programme | September/October 2026 Start
Looking to start your career in a role that combines customer experience, business operations, project delivery, and innovation?
We're looking for a Graduate to join our Client Services Voice team in Basildon as part of our Graduate Programme.
This is an exciting opportunity to gain hands-on experience within Financial Services, develop expertise in customer service operations, and support the delivery of key Client-Focused Projects that enhance customer outcomes and improve the way we work.
You'll begin with a structured training programme, learning our end-to-end Client Services Voice processes and developing the skills of a fully competent Telephony Associate.
You'll then move into a project-based role, supporting business improvement initiatives, reviewing customer-facing content, and identifying opportunities to optimise processes and customer journeys.
- What you'll be doing
- Learning the full Client Services Voice customer journey and telephony processes.
- Supporting the delivery of client-focused business improvement projects.
- Reviewing and improving customer and colleague-facing content and guidance.
- Analysing feedback and identifying opportunities to enhance customer experiences.
- Working with teams across the business to deliver operational improvements.
- Exploring opportunities to use automation and AI to improve efficiency and productivity.
What we're looking for
- Excellent verbal and written communication skills.
- Strong attention to detail and organisational skills.
- Previous customer service experience through work, internships, placements, volunteering, or part-time roles.
- Ability to work independently and collaboratively.
- A proactive, curious, and solutions-focused mindset.
- An interest in business improvement, customer experience, and operational excellence.
- Curiosity about Artificial Intelligence (AI) and emerging technologies, with a willingness to learn and understand how AI can support customer service, content management, and process improvement.
- Eligibility
- Graduated within the last 2 years
Minimum 2:2 Bachelor's degree in
- Business Management or Business Administration
- Marketing
- Communications, Media or Journalism
- English or a related writing-focused discipline
- Psychology or Sociology
- Finance, Economics or Financial Services
- Or a related degree focused on communication, customer experience, analysis, or business operations
If you're ready to begin your career in a role that offers structured development, real business exposure, and the opportunity to help shape the future customer experience through innovation and AI, we'd love to hear from you.
Your development and support
As part of our graduate programme, you’ll benefit from a structured development experience designed to support both your professional and personal growth.
This includes
- Access to our Rising Professionals Programme
- Opportunities to join our Aspiring Leaders Programme
- Ongoing mentoring and support
- Regular graduate networking events and gatherings
- Opportunities to grow your internal network
- Important to know
- 37.5 hours per week (typically 9:00am – 5:30pm with flexibility)
- Based in our Basildon Office
- We are unable to offer visa sponsorship
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Graduate - Client Services Voice in Basildon employer: SS&C
As a Customer Service Advisor in our Birmingham Call Centre, you will join a dynamic team that values excellent communication and attention to detail. We offer a supportive work culture with comprehensive training and opportunities for personal growth, ensuring you are well-equipped to provide outstanding service to our investment clients. With a focus on employee development and a passion for delivering the best customer experience, we are committed to making your career with us both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate - Client Services Voice in Basildon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SS&C. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SS&C before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate - Client Services Voice in Basildon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SS&C:Your cover letter is your chance to shine! Tell us why you want to work at SS&C specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SS&C!
How to prepare for a job interview at SS&C
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
