At a Glance
- Tasks: Join our Client Services Voice team to enhance customer experiences and support innovative projects.
- Company: Leading financial services and healthcare tech company with a global presence.
- Benefits: Structured development, mentoring, networking events, and opportunities for career growth.
- Other info: Hybrid working model with a supportive environment for personal and professional growth.
- Why this job: Kickstart your career in a dynamic role that blends customer service and business improvement.
- Qualifications: Recent graduates with strong communication skills and a passion for customer experience.
The predicted salary is between 25650 - 31350 £ per year.
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.
Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
- Graduate Client Services Voice and Customer Service
- Basildon (Hybrid) | Graduate Programme | September/October 2026 Start
Looking to start your career in a role that combines customer experience, business operations, project delivery, and innovation?
We're looking for a Graduate to join our Client Services Voice team in Basildon as part of our Graduate Programme.
This is an exciting opportunity to gain hands-on experience within Financial Services, develop expertise in customer service operations, and support the delivery of key Client-Focused Projects that enhance customer outcomes and improve the way we work.
You'll begin with a structured training programme, learning our end-to-end Client Services Voice processes and developing the skills of a fully competent Telephony Associate.
You'll then move into a project-based role, supporting business improvement initiatives, reviewing customer-facing content, and identifying opportunities to optimise processes and customer journeys.
- What you'll be doing
- Learning the full Client Services Voice customer journey and telephony processes.
- Supporting the delivery of client-focused business improvement projects.
- Reviewing and improving customer and colleague-facing content and guidance.
- Analysing feedback and identifying opportunities to enhance customer experiences.
- Working with teams across the business to deliver operational improvements.
- Exploring opportunities to use automation and AI to improve efficiency and productivity.
What we're looking for
- Excellent verbal and written communication skills.
- Strong attention to detail and organisational skills.
- Previous customer service experience through work, internships, placements, volunteering, or part-time roles.
- Ability to work independently and collaboratively.
- A proactive, curious, and solutions-focused mindset.
- An interest in business improvement, customer experience, and operational excellence.
- Curiosity about Artificial Intelligence (AI) and emerging technologies, with a willingness to learn and understand how AI can support customer service, content management, and process improvement.
- Eligibility
- Graduated within the last 2 years
Minimum 2:2 Bachelor's degree in
- Business Management or Business Administration
- Marketing
- Communications, Media or Journalism
- English or a related writing-focused discipline
- Psychology or Sociology
- Finance, Economics or Financial Services
- Or a related degree focused on communication, customer experience, analysis, or business operations
If you're ready to begin your career in a role that offers structured development, real business exposure, and the opportunity to help shape the future customer experience through innovation and AI, we'd love to hear from you.
Your development and support
As part of our graduate programme, you’ll benefit from a structured development experience designed to support both your professional and personal growth.
This includes
- Access to our Rising Professionals Programme
- Opportunities to join our Aspiring Leaders Programme
- Ongoing mentoring and support
- Regular graduate networking events and gatherings
- Opportunities to grow your internal network
- Important to know
- 37.5 hours per week (typically 9:00am – 5:30pm with flexibility)
- Based in our Basildon Office
- We are unable to offer visa sponsorship
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Graduate Business Improvement Analyst in Basildon employer: SS&C
As a Customer Service Advisor in our Birmingham Call Centre, you will join a dynamic team that values excellent communication and attention to detail. We offer a supportive work culture with comprehensive training and opportunities for personal growth, ensuring you are well-equipped to provide outstanding service to our investment clients. With a focus on employee development and a passion for delivering the best customer experience, we are committed to making your career with us both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Business Improvement Analyst in Basildon
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like SS&C!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Graduate Business Improvement Analyst in Basildon
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at SS&C, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at SS&C
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with SS&C’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
