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- Tasks: Manage change requests and support voice initiatives in a dynamic contact centre.
- Company: Join SS&C, a leading financial services and healthcare tech company with a global presence.
- Benefits: Enjoy a hybrid work model, competitive holidays, and professional development opportunities.
- Other info: Diverse and inclusive workplace with hands-on training throughout your career.
- Why this job: Make a real impact by driving operational change and enhancing customer service.
- Qualifications: Quality-driven, adaptable, and excellent at building relationships.
The predicted salary is between 30000 - 40000 £ per year.
Location: Basildon
Get To Know Us:
SS&C is leading the way. We continue to look for today's and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
- Management company change requests
- Internal Voice initiatives and improvement opportunities
- Supporting delivery of wider business change impacting Voice
- Representing Voice in audits, meetings, and project discussions
- Helping ensure operational change is practical, well-managed, and embedded effectively within the contact centre
What You Will Bring:
- Quality driven with a pride in delivering excellence
- Able to build effective relationships with internal and external clients and their customers
- Willing to successfully adapt to changing demands and conditions
- Able to communicate appropriately through different methods; suitable for varying audiences
- Expected to take responsibility for the completion of objectives and tasks; holding themselves and their team accountable
- Able to demonstrate integrity as well as using their initiative to seek out new opportunities to enhance the service
- Able to work in co-operation with others to achieve the desired outcomes
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Customer Services Change Specialist (Voice) in Basildon employer: SS&C
Contact Detail:
SS&C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Change Specialist (Voice) in Basildon
✨Tip Number 1
Network like a pro! Reach out to current employees at SS&C on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Services Change Specialist role.
✨Tip Number 2
Prepare for the interview by understanding SS&C's values and how they align with your own. Be ready to discuss how you can contribute to their commitment to diversity, collaboration, and innovation.
✨Tip Number 3
Showcase your adaptability! In your conversations, highlight examples of how you've successfully navigated change in previous roles. This will resonate well with the responsibilities of managing company change requests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the SS&C team.
We think you need these skills to ace Customer Services Change Specialist (Voice) in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Change Specialist role. Highlight your relevant experience and skills that align with the job description, especially around managing change and building relationships.
Showcase Your Communication Skills: Since this role involves communicating with various audiences, demonstrate your communication prowess in your application. Use clear and concise language, and consider including examples of how you've effectively communicated in past roles.
Emphasise Your Adaptability: The ability to adapt to changing demands is key for this position. Share specific instances where you've successfully navigated change or improved processes, showing us that you're ready to take on new challenges.
Apply Through Our Website: We encourage you to apply directly through our Careers page on the SS&C website. This ensures your application gets to the right people and shows your enthusiasm for joining our team!
How to prepare for a job interview at SS&C
✨Know Your Stuff
Before the interview, make sure you understand SS&C's role in financial services and healthcare technology. Familiarise yourself with their values, especially around collaboration and innovation, as these will likely come up during your chat.
✨Showcase Your Communication Skills
As a Customer Services Change Specialist (Voice), effective communication is key. Prepare examples of how you've successfully adapted your communication style for different audiences, whether internal teams or external clients.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've managed change requests or improved processes. Be ready to discuss how you approached these challenges and what the outcomes were, showcasing your quality-driven mindset.
✨Emphasise Teamwork and Accountability
SS&C values collaboration and accountability. Prepare to share experiences where you've worked closely with others to achieve goals, and how you took responsibility for your tasks. This will show that you align with their culture.