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- Tasks: Handle and investigate customer complaints while ensuring compliance with SLAs.
- Company: Leading financial services company based in Basildon.
- Benefits: Competitive compensation and a full-time role.
- Why this job: Make a difference by resolving customer issues in a dynamic environment.
- Qualifications: Strong background in complaints resolution; financial experience is a plus.
- Other info: Join a supportive team focused on customer satisfaction.
The predicted salary is between 28800 - 48000 £ per year.
A leading financial services company in Basildon is seeking a Complaints Associate to handle and investigate customer complaints. The successful candidate will ensure compliance with service level agreements (SLAs) and regulatory requirements.
Responsibilities include:
- Documenting findings
- Liaising with clients and complainants
- Maintaining data accurately
A strong background in complaints resolution is essential, and financial experience is advantageous. Competitive compensation and a full-time role are offered.
Complaints Resolution Specialist, Financial Services in Basildon employer: SS&C
Contact Detail:
SS&C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Resolution Specialist, Financial Services in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work in complaints resolution. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience in resolving complaints and your understanding of SLAs. Use specific examples to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Complaints Resolution Specialist, Financial Services in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints resolution and any relevant financial services background. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about resolving complaints and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Attention to Detail: Since this role involves maintaining accurate data and documentation, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work – it shows you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company while you’re at it!
How to prepare for a job interview at SS&C
✨Know Your Stuff
Make sure you brush up on your knowledge of complaints resolution and financial services. Understand the common issues customers face and how to address them effectively. This will show that you're not just familiar with the role, but that you're genuinely interested in helping clients.
✨Demonstrate Your Skills
Prepare specific examples from your past experiences where you've successfully resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your problem-solving skills clearly and effectively.
✨Understand SLAs and Regulations
Familiarise yourself with service level agreements and regulatory requirements relevant to the financial services industry. Being able to discuss these during your interview will demonstrate your commitment to compliance and your understanding of the industry's standards.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company's approach to complaints resolution and customer service. This shows that you're engaged and eager to learn more about how you can contribute to their success.
