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- Tasks: Handle and resolve customer complaints while ensuring regulatory compliance.
- Company: Join a leading financial services and healthcare tech company with a diverse culture.
- Benefits: Enjoy hybrid work, professional development, and a competitive holiday scheme.
- Why this job: Make a real difference in customer outcomes and thrive in a purpose-led environment.
- Qualifications: Experience in financial services and strong analytical skills are essential.
- Other info: Dynamic team with a commitment to diversity and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Locations: Basildon, Essex | Hybrid
Get To Know Us: We are seeking a skilled and diligent individual to join our high performing, client-focused, operations team. This role is ideal for a detail-oriented professional with strong analytical, investigative, and regulatory knowledge, who thrives in a purpose-led environment. You will play a critical part in improving customer outcomes, adherence to FCA rules, Consumer Duty, and other regulatory expectations.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
- Complaint Handling & Resolution: Investigate, provide redress recommendations, and resolve written or telephone complaints, including complex or sensitive cases, in line with FCA and internal complaint handling SLAs and process standards. Liaise across multiple business areas to perform intensive and thorough investigation of a complaint, displaying end-to-end ownership of the customer outcome. Prepare and conduct resolution telephone calls and letters which uphold high standards of clarity, professionalism, and regulatory accuracy.
- Regulatory Breach & Incident Investigation: Perform identification, assessment, documentation, and resolution of potential regulatory breaches and incidents. Maintain accurate records of breaches and incidents and track the status of open actions.
- Continuous Improvement: Perform root cause analysis to identify trends, themes, and emerging risks from complaints and incidents. Collaborate cross-functionally to share insights and support initiatives that support high quality across the team, reducing complaint drivers and preventing recurrence of incidents.
What You Will Bring:
- Previous experience within financial services, with working knowledge of FCA DISP, CASS, Consumer Duty, and other regulatory rules. Desirable to have qualifications to support.
- Excellent verbal and written communication, with the ability to understand and explain complex matters clearly and concisely.
- Customer focused, displaying empathy and integrity in dealing with sensitive or vulnerable customer cases.
- High attention to detail and strong analytical skills, with a curiosity to get things right. Desirable to have exposure to root cause analysis or continuous improvement frameworks.
- Strong stakeholder engagement skills and an ownership driven, solutions-focused approach.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It’s important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Complaint & Incident Senior Associate in Basildon employer: SS&C
Contact Detail:
SS&C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint & Incident Senior Associate in Basildon
✨Tip Number 1
Network like a pro! Reach out to current employees at SS&C on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process.
✨Tip Number 2
Prepare for the interview by brushing up on FCA rules and complaint handling processes. Show us you know your stuff and can handle those tricky questions with ease!
✨Tip Number 3
Practice your communication skills! Since this role involves dealing with sensitive cases, being able to convey complex information clearly is key. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Complaint & Incident Senior Associate in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaint & Incident Senior Associate role. Highlight your experience with FCA rules and complaint handling, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent verbal and written skills in your application. Use clear and concise language to reflect how you would handle complex matters professionally.
Emphasise Your Analytical Skills: We love detail-oriented candidates! Make sure to mention any experience you have with root cause analysis or continuous improvement frameworks. This will help us see your analytical mindset and how you can contribute to our team's success.
Apply Through Our Website: Don’t forget to apply directly through our Careers page on the SS&C website. This ensures your application gets to the right people and shows us you're serious about joining our team!
How to prepare for a job interview at SS&C
✨Know Your Regulations
Familiarise yourself with FCA DISP, CASS, and Consumer Duty regulations. Being able to discuss these in detail will show your understanding of the industry and demonstrate that you’re ready to tackle the challenges of the role.
✨Showcase Your Analytical Skills
Prepare examples of how you've used analytical skills in past roles, especially in complaint handling or incident investigation. Be ready to explain your thought process and how you arrived at solutions, as this will highlight your problem-solving abilities.
✨Practice Empathy in Communication
Since the role involves dealing with sensitive cases, practice articulating your thoughts with empathy and clarity. Role-play potential scenarios where you might need to handle a complaint, ensuring you convey professionalism and understanding.
✨Demonstrate Continuous Improvement Mindset
Think of instances where you identified trends or root causes in previous roles. Be prepared to discuss how you contributed to continuous improvement initiatives, as this aligns with the company’s focus on reducing complaint drivers and enhancing customer outcomes.
