Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Join a leading global financial services and healthcare technology company.
- Benefits: Competitive salary, diverse workplace, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real impact in client services.
- Qualifications: Strong communication skills and a passion for client management.
- Other info: Diverse and inclusive environment welcoming applicants from all backgrounds.
The predicted salary is between 40000 - 50000 £ per year.
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
About SS&C Technologies
SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
About the Role
Service Management
- Develop existing client relationships with relevant Clients
- Liaison with the clients' oversight team to ensure that service meets requirements
- Manage the communication and participate in resolving any service issues
- Understand client's business/products
- Keep abreast of current client relationship status through the regular review of Management Reports e.g. Client feedback Issue Management
- Contact points for day-to-day service issues raised to or by Client or internal contacts
- Produce & maintain Service Issues Log on a weekly basis
- Day-to-day liaison with all stream area contacts in operational areas to ensure service is delivered within SLA and quality is measured within KPIs
- Attend (weekly) Client conference call
Reporting
- Review and validate KPI pack information
- Monitor service against KPIs and dispatch monthly KPI reports within agreed service levels
- Provide commentary for KPI pack
- Ensure relevant information is available for Lead CSM representation at weekly Stream meeting
Communication
- Responsible for provision of service management related information to client contacts in a timely manner and in an appropriate format
- Liaise with internal operational/IT counterparts to facilitate information flow and appropriate actions
Meeting Management
- Participate in meetings (internal and external) & conference calls, as required
- Attend necessary internal prep meetings
- Involvement in the completion of supporting meeting documentation – agenda, minutes, actions etc.
New Business & Promotional Activity
- Develop SS&C product knowledge
Team Management
Sharing Best Practice
- Initiate and participate in departmental Best Practice discussions cross streams
Additional responsibilities
To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed to support continuous development.
EEO Statement / Non-agency Disclosure
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Client Services Manager in Basildon employer: SS&C
Contact Detail:
SS&C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching SS&C and understanding their services. Tailor your responses to show how your skills align with their needs, especially in client management and service delivery.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on demonstrating your problem-solving skills and ability to manage client relationships effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the SS&C team.
We think you need these skills to ace Client Services Manager in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As a Client Services Manager, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. We’re looking for someone who can liaise with clients and internal teams seamlessly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at SS&C
✨Know Your Client
Before the interview, take some time to research SS&C Technologies and their client base. Understanding their services and the industries they operate in will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Services Manager, communication is key. Prepare examples of how you've effectively managed client relationships or resolved service issues in the past. Be ready to discuss how you would handle communication with clients and internal teams.
✨Familiarise Yourself with KPIs
Since the role involves monitoring service against KPIs, brush up on what KPIs are relevant in client services. Think about how you’ve used KPIs in previous roles to improve service delivery and be prepared to discuss this during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you had to manage client expectations or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.