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- Tasks: Investigate and resolve customer complaints while providing excellent service.
- Company: Leading financial services company based in Stirling with growth opportunities.
- Benefits: Full-time position with potential for career advancement.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Experience in financial services and strong problem-solving skills.
- Other info: Join a supportive team and develop your communication abilities.
The predicted salary is between 28800 - 48000 £ per year.
A leading financial services company based in Stirling is seeking an Entry-Level Customer Service representative to investigate and resolve customer complaints. The ideal candidate will have experience in financial services, possess strong problem-solving skills, and demonstrate effective communication abilities.
Responsibilities include:
- Reviewing cases
- Producing written responses
- Engaging with customers to ensure satisfactory resolutions
This is a full-time position that offers an opportunity to grow within the organization.
Complaints Resolution Specialist in Stirling employer: SS&C Technologies
Contact Detail:
SS&C Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Resolution Specialist in Stirling
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life scenarios where you've resolved issues effectively. Be ready to share these examples during interviews to demonstrate your capabilities.
✨Tip Number 3
Brush up on your communication skills! Whether it's verbal or written, being clear and concise is key. You want to show that you can engage with customers and provide satisfactory resolutions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Complaints Resolution Specialist in Stirling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in financial services and showcases your problem-solving skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your communication skills can help us resolve complaints effectively.
Showcase Your Communication Skills: Since the role involves engaging with customers, it's crucial to demonstrate your effective communication abilities in your written application. We love clear and concise language that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at SS&C Technologies
✨Know Your Stuff
Before the interview, brush up on your knowledge of financial services. Familiarise yourself with common customer complaints in this sector and think about how you would handle them. This will show the interviewer that you're serious about the role and ready to tackle challenges head-on.
✨Practice Makes Perfect
Rehearse your answers to common interview questions, especially those related to problem-solving and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your thoughts clearly and demonstrate your skills effectively.
✨Showcase Your Communication Skills
Since effective communication is key for this role, be prepared to demonstrate your ability to convey information clearly. During the interview, listen carefully to the questions asked and respond thoughtfully. You might even want to ask clarifying questions to show your engagement.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
