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For Companies At a Glance
- Tasks: Investigate and resolve customer complaints with strong negotiation skills.
- Company: Join SS&C, a top global provider in financial services and software.
- Benefits: Full-time role with opportunities for growth and diverse perspectives.
- Why this job: Make a real difference by improving client experiences and resolving issues.
- Qualifications: Experience in financial services or complaints handling is preferred.
- Other info: Dynamic environment that values diversity and encourages unique perspectives.
The predicted salary is between 28800 - 43200 £ per year.
SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Your primary role will be to investigate, accurately review and resolve customer complaints using your strong resolution and negotiation skills. We are looking for individuals who like to take ownership of the complaint process ensuring they take responsibility from start to finish.
- Researching and resolving complaint cases through analysis of all facts and related documentation and appropriately partnering with internal and external partners to source information.
- Producing written communications that are accurate, concise, well organized and informative.
- Demonstrating knowledge of FCA complaints rules (DISP) and internal and industry requirements for handling and reporting complaints.
- Actively engaging in improving client experiences through quality feedback.
- Responding promptly to requests for information and managing individual case load within agreed service levels.
- Discussing your findings on the phone with the customer to agree on a resolution before providing a Final Response Letter.
The Ideal Candidate
- You will be a customer focused individual who enjoys communicating effectively with customers and colleagues alike.
- You will be a proven problem solver and decision maker who enjoys doing this and is not afraid to overcome objections that might arise.
- Due to the nature of the role, you will require experience within financial services and/or complaints handling.
- You will have a pro‑active approach and a friendly, empathetic phone manner.
- You will have an excellent eye for detail and ability to work under pressure within tight timescales.
- You will be organized to allow you to effectively manage different cases with competing priorities.
We encourage applications from people of all backgrounds and particularly welcome applications from under‑represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It’s important to us that we strive to have a workforce that is diverse in the widest sense.
Complaints Handler in Stirling employer: SS&C Technologies
Contact Detail:
SS&C Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Stirling
✨Tip Number 1
Get to know the company inside out! Research SS&C's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling complaints, it's crucial to demonstrate your ability to listen and respond effectively. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Prepare for common interview questions related to complaints handling. Think about specific examples from your past experiences where you've successfully resolved issues. We want to see your problem-solving skills in action!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Complaints Handler in Stirling
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your experience in financial services and complaints handling, and show us how your skills match what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of written communication, ensure your application is clear, concise, and well-organised. Use examples that demonstrate your ability to communicate effectively with customers and colleagues.
Demonstrate Problem-Solving Abilities: We want to see how you tackle challenges! Include specific instances where you've successfully resolved complaints or overcome objections. This will show us you're the proactive problem solver we need.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at SS&C Technologies
✨Know Your Stuff
Before the interview, make sure you brush up on FCA complaints rules and any relevant financial services knowledge. This will show that you're serious about the role and understand the industry standards.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your negotiation skills.
✨Practice Your Communication
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your approach to handling complaints.
✨Demonstrate Empathy
During the interview, convey your understanding of customer frustrations. Share instances where you've shown empathy in difficult situations, as this is key to building rapport and trust with clients.
