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- Tasks: Lead client management for Wealth, Life & Pensions clients with autonomy and decision-making.
- Company: SS&C is a top financial services and healthcare tech company with 27,000+ employees globally.
- Benefits: Enjoy a diverse workplace, opportunities for growth, and a chance to make an impact.
- Why this job: Join a reputable company where you can drive change and enhance client relationships.
- Qualifications: No specific qualifications mentioned; enthusiasm and a proactive attitude are key.
- Other info: Diversity is valued; applications from under-represented groups are encouraged.
The predicted salary is between 43200 - 72000 £ per year.
SS&C Technologies requires a Relationship Manager to lead, manage, and own client management across Wealth, Life & Pensions clients. The Relationship Manager will be responsible for a specified set of clients, leading the relationship and service teams associated with this segment. The role demands a high degree of autonomy, including identifying opportunities, setting priorities, taking initiatives, making decisions, driving continuous improvement, and ensuring SS&C is professionally represented at all times.
About the Role:
- Ensure operational needs and issues, both tactical and strategic, are managed to the highest satisfaction levels.
- Maintain quality service and operational performance within the parameters of program and delivery standards.
- Develop an understanding of client business and product installations to identify service needs, plan delivery, and promote proactive support to reduce downtime and costs.
- Serve as the primary client contact for resolving service incidents and escalating technical issues.
- Collaborate with sales and support teams to demonstrate support value and identify opportunities for expanded support services.
- Manage staff leaders across multiple departments or professionals requiring specialized knowledge.
- Exercise wide latitude in decision-making to achieve goals, establish operational objectives, and provide tactical leadership.
- Coordinate with senior management on cross-departmental issues, removing barriers to success.
- Participate in developing and implementing company policies, with accountability for departmental results.
We encourage applications from diverse backgrounds, especially from under-represented groups, to bring varied perspectives to our work. We value a workforce that is diverse in the broadest sense. We do not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based services unless explicitly approached by SS&C Technologies.
Employment at SS&C is contingent upon background verification, including employment history, work eligibility, address proof, credit check, and criminal record check where permitted by law. Accurate submission of application information is vital and may be used in background checks. SS&C Technologies is an Equal Employment Opportunity employer, committed to non-discrimination based on race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or other protected classifications.
Relationship Manager - PA25CRMRQ1002 employer: SS&C Technologies
Contact Detail:
SS&C Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager - PA25CRMRQ1002
✨Tip Number 1
Familiarise yourself with SS&C's products and services. Understanding the specific needs of Wealth, Life & Pensions clients will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 2
Network with current or former employees of SS&C. They can provide valuable insights into the company culture and expectations for the Relationship Manager role, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and resolving service incidents. Be ready to share specific examples that highlight your problem-solving skills and ability to drive continuous improvement.
✨Tip Number 4
Stay updated on industry trends in financial services and healthcare technology. Being knowledgeable about current challenges and innovations will show your commitment to the field and your potential value to SS&C.
We think you need these skills to ace Relationship Manager - PA25CRMRQ1002
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Relationship Manager position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in client management, particularly within financial services or healthcare technology. Use specific examples to demonstrate your ability to lead teams and manage client relationships effectively.
Showcase Problem-Solving Skills: Since the role involves resolving service incidents and escalating technical issues, include examples in your application that showcase your problem-solving skills and your ability to work autonomously.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for SS&C Technologies. Mention why you want to work for them specifically and how you can contribute to their goals.
How to prepare for a job interview at SS&C Technologies
✨Understand the Company and Its Clients
Before your interview, take the time to research SS&C Technologies and its client base. Familiarise yourself with their services in financial and healthcare technology, as well as the specific needs of Wealth, Life & Pensions clients. This knowledge will help you demonstrate your understanding of the role and how you can contribute.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences that highlight your ability to manage client relationships effectively. Discuss how you've identified opportunities, resolved issues, and maintained high satisfaction levels. Be ready to explain your approach to building trust and rapport with clients.
✨Demonstrate Autonomy and Decision-Making
Since the role requires a high degree of autonomy, be prepared to discuss situations where you've taken initiative and made decisions independently. Highlight your problem-solving skills and how you've driven continuous improvement in previous roles.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the challenges faced by the department, or how success is measured for the Relationship Manager position. This not only helps you gather important information but also demonstrates your proactive attitude.
