Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and resolve major IT incidents to minimise business impact.
- Company: Join SS&C, a leading global financial services and healthcare technology company.
- Benefits: Enjoy hybrid work, income protection, health insurance discounts, and more perks!
- Why this job: Be part of a diverse team focused on continuous improvement and high-quality service.
- Qualifications: Bachelor's in IT or related field; ITIL certifications preferred.
- Other info: Flexible working hours and opportunities for professional growth.
The predicted salary is between 48000 - 72000 ÂŁ per year.
3 weeks ago Be among the first 25 applicants
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world\’s largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Title: Major Incident Manager
Location: Australia (Preferably Melbourne/Sydney) || Hybrid
Job Type: Full Time || 12 Months Fixed Term Contract
Job Description
Get To Know Us:
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world\’s largest institutions to local firms, manage and account for their investments using SS&C\’s products and services.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Income Protection Insurance & Salary Continuance
- Work/Life Balance: Generous Bereavement & Compassionate leave
- Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more!
Please note that this role can be based in Melbourne, Sydney or Newcastle.
What You Will Get to Do:
The role of the IT Major Incident Manager is primarily focused on handling and resolving major incidents to minimize the impact on the business and its customers. The IT Major Incident Manager plays a critical role in maintaining the quality and availability of IT services, minimizing disruptions, and ensuring that incidents are addressed in a timely and efficient manner to meet SLA’s and customer expectations.
- Management of high severity/impact incidents, including triage, categorization, prioritization, communications, status updates, coordination, resolution, closure, root cause and reports.
- Problem Management for Major Incidents, including PIRs, tracking, prioritization and reporting.
- Lead and support colleagues in pursuit of restoration of service and elimination of root-cause faults.
- Determine and escalate incidents to senior management to ensure appropriate support is provided.
- Assign appropriate priority levels to incidents based on their impact and urgency, following SLA protocol.
- Record detailed information about incidents, including nature of the problem, affected services, actions required etc.
- Maintain a real-time record of the current incident status, including ensuring updates, actions taken, etc.
- Drive investigation into incidents to understand their root causes and establish action plans for their resolution.
- Work with the technical teams to resolve incidents promptly and efficiently, adhering to established Incident Management processes and procedures, and observing resolution targets and SLAs.
- Identify and implement temporary workarounds to restore services.
- Track key metrics and generate incident related reports, including time to resolution and incident trends.
- Interface with technology support staff and business stakeholders to foster collaboration across a virtual working group.
- Create positive working relationships with support personnel and other SMEs to build domain experience and product knowledge.
- Active support of the continuous improvement roadmap to drive change to ensure a high level of proactiveness in incident prevention.
- Support SS&C’s Managed Service, Production Support and Technology Delivery in the continued evolution of our Major Incident Management and Problem Management policies and processes.
What You Will Bring:
- Excellent communication and interpersonal skills with the ability to communicate effectively with technical and non-technical stakeholders.
- A customer focused approach with a commitment to delivering high quality service.
- Strong time management and prioritization skills
- Strong stakeholder management skills.
- Experience with enterprise scale major incidents and problems.
- Strong process, structure, and governance.
- Comfortable working under pressure.
- Flexibility with working hours, including rostered on call support.
- Bachelor’s degree in computer science, Information Technology or related experience.
- Relevant certifications in ITIL Foundation, with emphasis on Incident Management and Problem Management
- Proven experience in ITSM and Incident Management.
- Strong knowledge of ITIL or other IT service management frameworks.
- Experience with Incident Management tools and software.
- Change Management or Problem Management experience.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It\’s important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Software Development
Referrals increase your chances of interviewing at SS&C Technologies by 2x
Sign in to set job alerts for “Major Incident Manager” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Major Incident Manager PA2025DELON287 employer: SS&C Technologies
Contact Detail:
SS&C Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager PA2025DELON287
✨Tip Number 1
Familiarise yourself with ITIL frameworks, especially focusing on Incident and Problem Management. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of SS&C through platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Major Incident Manager role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've managed high-severity incidents. Be ready to explain your thought process, actions taken, and the outcomes, as this will showcase your practical experience.
✨Tip Number 4
Stay updated on the latest trends in IT service management and incident resolution. Being knowledgeable about current tools and methodologies will set you apart from other candidates.
We think you need these skills to ace Major Incident Manager PA2025DELON287
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in incident management and IT service management. Use keywords from the job description to demonstrate that you meet the specific requirements of the Major Incident Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and customer-focused approach. Mention specific examples of how you've successfully managed major incidents in the past, and explain why you're excited about the opportunity at SS&C.
Highlight Relevant Certifications: If you have certifications in ITIL or other IT service management frameworks, make sure to prominently feature them in your application. This will show that you have the necessary qualifications for the role.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Major Incident Manager position.
How to prepare for a job interview at SS&C Technologies
✨Understand the Role
Make sure you have a clear understanding of what a Major Incident Manager does. Familiarise yourself with incident management processes, SLAs, and how to handle high-severity incidents. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Communication Skills
Since this role requires excellent communication with both technical and non-technical stakeholders, prepare examples that highlight your ability to convey complex information clearly. Think of situations where you successfully communicated during a crisis or managed stakeholder expectations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Practice articulating your thought process in handling major incidents, including triage, prioritisation, and resolution strategies. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate a Customer-Focused Approach
SS&C values a customer-focused mindset. Be ready to discuss how you've prioritised customer needs in past roles, especially during incidents. Highlight any experiences where you went above and beyond to ensure service quality and customer satisfaction.
