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- Tasks: Lead IT service delivery and enhance client relationships in a dynamic environment.
- Company: SS&C, the largest global investor service provider with a focus on innovation.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Join a diverse team committed to excellence and continuous improvement.
- Why this job: Make a real impact by improving client services and driving technology initiatives.
- Qualifications: Experience in IT service management and strong client relationship skills.
The predicted salary is between 55000 - 65000 £ per year.
SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S. SS&C also services mutual fund structures in many other fund domiciles.
Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services. We seek an IT Service Delivery Lead to innovate and provide exceptional client service and be accountable for the quality and delivery of Technology client engagement on behalf of the SS&C Wealth Business.
The successful candidate will work on maintaining relationships with key IT contacts and business leaders to ensure effective communication and delivery of the highest standard of service to our clients. Manage communication with SS&C’s Wealth clients on behalf of the IT group for core disciplines including Incident, Problem, Change and Release Management. Ensure client specific requirements are understood and IT services meet client expectations. Deliver management information through regular reporting and service review meetings. Identify opportunities for service improvement and respond to client feedback. Actively work with IT peers to promote client focus and deliver an exceptional customer experience. Support requests for client oversight and due diligence.
Business Management
- Partner with IT and Business leaders to define and maintain standards and working practices.
- Act as an escalation point for issues impacting the SS&C Wealth business unit.
- Share updates on IT Initiatives and support delivery of the IT strategy within the business.
- Partner with the business in the development of the business strategy for the SS&C Life & Pension business in Ireland.
- Effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external).
- Continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance.
- Communicate and promote the values which reinforce and support a consistent quality culture.
Proven Client Relationship Management and/or IT Service Management experience. Strong experience in IT Incident Management within complex, multi-platform enterprise environments. We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation.
IT Service Delivery Manager (ITIL) in London employer: SS&C Technologies
Contact Detail:
SS&C Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager (ITIL) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by researching SS&C and understanding their client service approach. We recommend practising common interview questions and tailoring your answers to highlight your experience in IT Incident Management and client relationship management. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the ideal candidate for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you that IT Service Delivery Manager position!
We think you need these skills to ace IT Service Delivery Manager (ITIL) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Delivery Manager role. Highlight your experience in IT Incident Management and client relationship management, as these are key for us at SS&C. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention how you can contribute to our goal of delivering exceptional client service and improving processes. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves managing communication with clients and IT teams, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at SS&C Technologies
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around Incident, Problem, Change, and Release Management. Be ready to discuss how you've applied these principles in past roles, as this will show your understanding of the framework and its importance in delivering exceptional client service.
✨Showcase Your Client Relationship Skills
Prepare examples that highlight your experience in managing client relationships. Think about specific situations where you’ve successfully navigated challenges or improved service delivery. This will demonstrate your ability to maintain effective communication and meet client expectations.
✨Be Ready to Discuss Service Improvement
Think of instances where you've identified opportunities for service improvement. Be prepared to share how you approached these situations and the outcomes. This shows that you're proactive and committed to enhancing the customer experience, which is crucial for the role.
✨Understand the Business Context
Familiarise yourself with SS&C’s Wealth Business and its clients. Knowing the industry landscape and how technology plays a role in client servicing will help you tailor your responses and show that you're genuinely interested in contributing to their success.