At a Glance
- Tasks: Support clients and ensure smooth onboarding while monitoring production services.
- Company: Join a leading financial services and healthcare tech company with a global presence.
- Benefits: Full-time role with competitive pay and opportunities for professional growth.
- Other info: Flexible shifts and a collaborative environment await you!
- Why this job: Be part of a dynamic team that values quality service and innovation.
- Qualifications: Technical background with experience in databases, SQL, and client-facing roles.
The predicted salary is between 29700 - 36300 £ per year.
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Role Purpose
The person in this role will occupy a key position within Calastone as our client base and product range expands. This role will have specific accountability for Calastone’s production technology systems, for the on-boarding of clients and for the support of the QA team in testing of new code to enable new products, functionality and clients.
Key Responsibilities
- Proactively monitor the production services.
- Provide first line support to Calastone’s customers.
- Assist in the creation of a knowledge base to mitigate the number of escalations to the second line team.
- Work with the Client Delivery team to ensure that they have satisfied all pre-production checks/tests before they are released into production.
- Work with the QA team on a rotational basis to assist with quality assurance cycles and to obtain pre-release knowledge of new releases.
- Work closely with internal project staff to ensure that all production requirements are flagged and dealt with during customer on-boarding, ensuring smooth transition into production and to enhance the customer’s perception and experience of the Calastone service.
- Work with, and communicate to, all customers and internal technical staff during implementations.
- Deal with service incidents that arise and work to achieve a positive outcome in the shortest possible timeframe.
- Maintain Calastone’s reputation for high-quality service support and delivery.
- Contribute to all aspects of general business improvement.
Required Knowledge & Experience
- Good technical background.
- Most desirable is experience of databases/SQL (ability to create and run own queries), MQ (any variant), SWIFT, ISO15022, ISO20022, FIX, XML, messaging authentication/certification techniques and secure FTP environments.
- Application support and operations in a client facing, financial environment.
- Experience of project delivery life-cycles, in accordance with industry best practice.
- Knowledge of ITIL is beneficial.
- Knowledge of Salesforce is an advantage.
- Business Level written and spoken English and Italian skills essential, Spanish language would be an additional asset.
Person Specification
- Ability to stay calm and focused under pressure and able to positively direct customers, colleagues and service partners when resolving service issues.
- Team player in multi-disciplined environment.
- Strong work ethic and entrepreneurial approach.
- Passionate about quality and ‘getting it right’.
- Highest levels of professionalism, honesty and integrity.
- Willing to pursue a problem through to root cause identification.
- Attention to detail.
- Balanced individual able to critically appraise own strengths and weaknesses.
- An example setter by deed as well as words.
- Needs to be able to hold their corner and to be able to deal with a spirited work environment.
- Flexible attitude and willingness to work alternative shift pattern, including night shift, should that be necessary (especially during training period).
A shift system is in operation, consisting of:
- Day Shift Early: 07:30 to 16:00 Monday to Friday, with 1 hour break (7.5 hours work), on Friday, you may be asked to perform late shift 17:30 to 02:00, with 1 hour break (7.5 hours work).
- Day Shift Regular: 09:00 to 17:30 Monday to Friday, with 1 hour break (7.5 hours work), on Friday you may be asked to perform late shift 17:30 to 02:00, with 1 hour break (7.5 hours work).
- Day Shift Late: 15:30 to 00:00 Sunday to Thursday, with 1 hour break (7.5 hours work).
Please note that although you are on a Day Shift contract, you will be required to occasionally work on the Night Shift 23:30 to 08:00, as is currently the case. Occasional weekend and Bank Holiday working will be required for which time off in lieu or payment at the approved daily rate will be given.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Applications will be accepted on an ongoing basis until the position is filled.
Application Support Analyst (PA26Q3ASJH102) in London employer: SS&C Technologies
At SS&C, we are committed to fostering a dynamic and inclusive work environment that prioritises professional growth and employee wellbeing. Our hybrid work model offers flexibility, while our competitive benefits and development opportunities, including access to SS&C University, ensure that you can thrive both personally and professionally. Join us in London/Essex, where your contributions will be valued, and your career can flourish in the exciting Fintech and BPO sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst (PA26Q3ASJH102) in London
✨Tap into Campus Networks
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We think you need these skills to ace Application Support Analyst (PA26Q3ASJH102) in London
Some tips for your application 🫡
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Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to SS&C Technologies.
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Research and Reflect:Before hitting that 'apply' button on SS&C Technologies's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at SS&C Technologies
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with SS&C Technologies.
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Before your interview, reach out to current or former SS&C Technologies employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
