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For Companies At a Glance
- Tasks: Be the first point of contact for clients, managing calls and improving customer experience.
- Company: Join a leading financial services and healthcare tech company with a global presence.
- Benefits: Enjoy a hybrid work model, competitive holidays, and professional development opportunities.
- Why this job: Make a real impact by enhancing client experiences in a dynamic team environment.
- Qualifications: Experience in call centres, clear communication skills, and a positive attitude.
- Other info: Diverse and inclusive workplace committed to personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world\’s largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Customer Services Associate
Locations: Burnley
Get To Know Us:
SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
You will be the first point of contact for our clients’ customers. Consumer duty must be proactively considered, and emphasis placed on excellent service for our clients and their wealth, ensuring work is right first time. You will be working on the phones in a dedicated team and focus needs to be helping achieve department SLAs and KPIs ensuring that the client is at the heart of everything we do and seeking ways to improve client experience and outcomes. This is an inbound telephony position within our contact centre.
Key Responsibilities
- Effectively manage calls and workloads in line with agreed KPI’s, including queries or escalations to colleagues across the group or external clients/advisers in accordance with target service levels and agreed timescales and in line with all relevant regulatory requirements.
- Be responsible for improving ways of working, driving efficiencies in processes, whilst ensuring you meet the required quality standards.
- Build effective and collaborative relationships across the team, department, and organisation.
- Acquire, expand and retain sound product and system knowledge of relevant company products and systems and awareness of their attributes and rules.
- Responsible for following SS&C’s Risk and Compliance policies and procedures.
What You Will Bring:
- Experience in a call center environment
- Clear communication skills and friendly, positive manner
- Ability to handle difficult conversations
- Excellent Administration skills
- Confident in navigating multiple computer systems at once
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It\’s important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website www.ssctech.com/careers.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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Customer Services Associate (Voice) employer: SS&C Technologies
Contact Detail:
SS&C Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Associate (Voice)
✨Tip Number 1
Get to know the company before your interview! Research SS&C's values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on clear communication and maintaining a friendly tone, even when discussing tricky topics.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company culture. Think about what matters to you, like professional development opportunities or team dynamics.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining SS&C.
We think you need these skills to ace Customer Services Associate (Voice)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Services Associate. Highlight any call centre experience and showcase your communication skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you embody the values we cherish at SS&C. Keep it friendly and professional, just like the way we interact with our clients.
Showcase Relevant Experience: When filling out your application, don’t forget to mention any experience that relates to managing calls or handling difficult conversations. We love seeing how you've tackled challenges in the past and what you've learned from them!
Apply Through Our Website: We encourage you to apply directly through our Careers page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just head over to www.ssctech.com/careers!
How to prepare for a job interview at SS&C Technologies
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of SS&C's products and services. Familiarise yourself with their mission and values, especially around customer service and compliance. This will help you demonstrate your genuine interest in the role and the company.
✨Practice Makes Perfect
Since this is a Customer Services Associate position, practice handling common customer scenarios. Think about how you would manage difficult conversations or escalations. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Showcase Your Communication Skills
Clear communication is key in this role. During the interview, focus on speaking clearly and positively. Use examples from your past experiences to illustrate how you've effectively communicated with customers or colleagues, especially in challenging situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.