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For Companies At a Glance
- Tasks: Manage client relationships, resolve service issues, and ensure satisfaction through effective communication.
- Company: Join SS&C, a leader in financial services dedicated to diversity and employee wellbeing.
- Benefits: Enjoy hybrid work flexibility, competitive holidays, and professional development reimbursement.
- Why this job: Be part of a supportive culture that values diversity and offers hands-on training.
- Qualifications: Experience in client relations within financial services and ability to handle pressure professionally.
- Other info: We welcome applicants from all backgrounds to enrich our team with diverse perspectives.
The predicted salary is between 43200 - 72000 £ per year.
The Client Service Manager is responsible for ensuring the successful delivery of services to clients, fostering strong relationships, and enhancing overall customer satisfaction. The role requires a mix of customer support, communication, problem-solving, and project management skills.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-customised throughout your career
What You Will Get To Do:
- Service Management: Develop existing client relationships with relevant Clients, liaise with the clients' oversight team to ensure that service meets requirements, manage the communication and participate in resolving any service issues, understand client’s business/products, keep abreast of current client relationship status through the regular review of Management Reports e.g. Client feedback.
- Issue Management: Contact points for day-to-day service issues raised to or by Client or internal contacts, produce & maintain Service Issues Log on a weekly basis, day-to-day liaison with all stream area contacts in operational areas to ensure service is delivered within SLA and quality is measured within KPIs, attend (weekly) Client conference call.
- Reporting: Review and validate KPI pack information, monitor service against KPIs and dispatch monthly KPI reports within agreed service levels, provide commentary for KPI pack.
- Communication: Responsible for provision of service management related information to client contacts in a timely manner and in an appropriate format, liaise with internal operational/IT counterparts to facilitate information flow and appropriate actions.
- Meeting Management: Participate in meetings (internal and external) & conference calls, as required, attend necessary internal prep meetings, involvement in the completion of supporting meeting documentation – agenda, minutes, actions etc.
- New Business & Promotional Activity: Develop SS&C product knowledge.
- Team Management: Sharing Best Practice, initiate and participate in departmental Best Practice discussions cross streams.
- Additional responsibilities: To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed to support continuous development.
What You Will Bring:
- Experience in a financial services environment, within a client relationship role.
- Ability to manage high-pressure situations with professionalism.
- Familiarity with industry-specific tools or platforms relevant to the client base.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website.
Locations
Client Services Manager employer: SS&C Technologies
Contact Detail:
SS&C Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Familiarise yourself with the financial services industry and the specific tools or platforms that are commonly used. This knowledge will not only help you understand the role better but also demonstrate your commitment and readiness to hit the ground running.
✨Tip Number 2
Network with professionals in client services or related fields. Attend industry events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare for potential interview scenarios by practising how you would handle high-pressure situations. Think of examples from your past experiences where you successfully managed client relationships or resolved service issues.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions. Whether it's during networking or interviews, effective communication is key in a client services role, so practice articulating your thoughts confidently.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship roles, particularly within financial services. Use specific examples that demonstrate your ability to manage high-pressure situations and your familiarity with industry-specific tools.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Client Services Manager role. Discuss how your skills in communication, problem-solving, and project management align with the responsibilities outlined in the job description.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention how you improved client satisfaction scores or successfully managed service delivery within SLAs.
Research the Company Culture: Familiarise yourself with SS&C's commitment to diversity and inclusion. Reflect this understanding in your application by mentioning how you can contribute to a diverse workplace and support the company's values.
How to prepare for a job interview at SS&C Technologies
✨Showcase Your Client Relationship Skills
Make sure to highlight your experience in managing client relationships. Be prepared to discuss specific examples where you successfully resolved issues or enhanced client satisfaction, as this role heavily relies on strong interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've effectively managed high-pressure situations. Employers will be looking for your ability to think on your feet and provide solutions, so have a few scenarios ready that showcase your problem-solving prowess.
✨Familiarise Yourself with Relevant Tools
Research the industry-specific tools or platforms mentioned in the job description. Being knowledgeable about these tools will not only impress your interviewers but also show your commitment to understanding the role and its requirements.
✨Engage in Active Listening
During the interview, practice active listening. This means paying close attention to the questions asked and responding thoughtfully. It demonstrates your communication skills and shows that you value the conversation, which is crucial for a Client Services Manager.
