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For Companies At a Glance
- Tasks: Lead and develop a team in delivering top-notch client services.
- Company: A leading financial services tech company with a focus on excellence.
- Benefits: Hybrid work model, well-being support, and professional growth opportunities.
- Why this job: Join a diverse team and make a real impact in client services.
- Qualifications: Strong communication skills and a passion for quality-driven performance.
- Other info: Collaborative environment with a commitment to employee development.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services technology company is seeking a Team Manager for Client Services (Voice) in Birmingham. This role involves coaching and developing associates, managing performance, and ensuring compliance with training requirements.
The ideal candidate should be quality-driven and possess strong communication skills. The company offers a hybrid work model with various benefits supporting employee well-being and professional growth.
Join a diverse team committed to excellence and collaboration.
Voice Client Services Team Lead (Hybrid) in Birmingham employer: SS&C Technologies
Contact Detail:
SS&C Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voice Client Services Team Lead (Hybrid) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give us insider info on the company culture and what they really value in a Team Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to coaching and performance management. We should also think of examples that showcase our strong communication skills and quality-driven mindset.
✨Tip Number 3
Showcase your leadership style! During interviews, we can discuss how we've developed associates in the past and how we ensure compliance with training requirements. This will highlight our fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace Voice Client Services Team Lead (Hybrid) in Birmingham
Some tips for your application 🫡
Show Off Your Coaching Skills: When writing your application, highlight your experience in coaching and developing team members. We want to see how you've helped others grow and succeed in their roles!
Communicate Clearly: Strong communication skills are key for this role. Make sure your application is clear and concise, showcasing your ability to convey information effectively. We love a well-structured application!
Emphasise Quality-Driven Mindset: Let us know about your commitment to quality in your previous roles. Share examples of how you've ensured compliance and maintained high standards in client services.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at SS&C Technologies
✨Know Your Stuff
Make sure you understand the financial services technology sector and the specific role of a Team Manager for Client Services. Brush up on key concepts related to voice communication and client management, as this will show your genuine interest and expertise during the interview.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Think about specific situations where your guidance led to improved performance or compliance with training requirements. This will demonstrate your capability to lead and inspire others.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video recordings to refine your delivery and ensure you come across as both professional and approachable.
✨Emphasise Quality and Compliance
Be ready to discuss how you prioritise quality in client services and ensure compliance with training standards. Share any relevant experiences where you implemented processes that enhanced service quality or adhered to regulatory requirements, as this aligns perfectly with what the company is looking for.
