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For Companies At a Glance
- Tasks: Lead and develop a dynamic team while ensuring top-notch client service.
- Company: Join a leading financial services and healthcare tech company with a global presence.
- Benefits: Enjoy a hybrid work model, competitive holidays, and professional development opportunities.
- Why this job: Make a real impact by coaching and developing talent in a supportive environment.
- Qualifications: Strong communication skills and a passion for delivering excellence.
- Other info: Diverse workplace committed to inclusion and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 25,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Get To Know Us
SS&C is leading the way. We continue to look for today’s and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do
- Coaching, feedback & development of Associates
- Associate observations (coaching, monitoring)
- Absence management
- Objective reviews
- Performance management of Associates and Techs
- 1:1s – Associates and Techs
- To ensure all regulatory training is completed within timescales for self, Team and Team Leaders
What You Will Bring
- Quality driven with a pride in delivering excellence
- Able to build effective relationships with internal and external clients and their customers
- Willing to successfully adapt to changing demands and conditions
- Able to communicate appropriately through different methods; suitable for varying audiences
- Expected to take responsibility for the completion of objectives and tasks; holding themselves and their team accountable
- Able to demonstrate integrity as well as using their initiative to seek out new opportunities to enhance the service
- Able to work in co-operation with others to achieve the desired outcomes
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It’s important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C!
Team Manager - Client Services (Voice) in Birmingham employer: SS&C Technologies
Contact Detail:
SS&C Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Client Services (Voice) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SS&C on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching SS&C’s values and recent projects. Show us that you’re not just another candidate; demonstrate how your skills align with our mission and culture.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your passion for client services show!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Team Manager - Client Services (Voice) in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Manager role. Highlight your experience in coaching and performance management, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves building relationships with clients and team members, it's essential to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to adapt your communication style for different audiences.
Emphasise Your Commitment to Diversity: At SS&C, we value diversity and inclusion. In your application, share any experiences or initiatives you've been part of that promote a diverse workplace. This will show us that you align with our values and are ready to contribute to our inclusive culture.
Apply Through Our Website: We encourage you to apply directly through our Careers page on the SS&C website. This ensures your application is seen by the right people and gives you the best chance to shine. Plus, it’s super easy to do!
How to prepare for a job interview at SS&C Technologies
✨Know the Company Inside Out
Before your interview, take some time to research SS&C thoroughly. Understand their services, values, and recent developments in the financial services and healthcare technology sectors. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Coaching Skills
As a Team Manager in Client Services, you'll be expected to coach and develop your team. Prepare examples from your past experiences where you've successfully coached others or managed performance. Highlight how you’ve built effective relationships and adapted your communication style to suit different audiences.
✨Demonstrate Flexibility and Adaptability
SS&C values individuals who can adapt to changing demands. Think of instances where you've had to adjust your approach or strategy in response to new challenges. Be ready to discuss how you handle change and maintain quality service under pressure.
✨Emphasise Your Commitment to Diversity and Inclusion
Diversity is a key focus for SS&C. Be prepared to discuss how you’ve contributed to creating an inclusive environment in your previous roles. Share your thoughts on the importance of diverse perspectives and how they can enhance team performance and client relationships.
