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- Tasks: Manage client queries and improve processes while meeting service levels.
- Company: Join a leading financial services and healthcare tech company with a global presence.
- Benefits: Enjoy a hybrid work model, competitive holidays, and wellbeing support.
- Other info: Access to professional development and hands-on training throughout your career.
- Why this job: Be part of a diverse team that values innovation and collaboration.
- Qualifications: Strong communication skills and a passion for client services.
The predicted salary is between 35000 - 45000 £ per year.
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000 employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Get To Know Us: SS&C is leading the way. We continue to look for today's and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
- Effectively manage workloads in line with agreed KPI's, including queries or escalations to colleagues across the group or external clients/advisers in accordance with target service levels and agreed timescales and in line with all relevant regulatory requirements.
- Be responsible for improving ways of working, driving efficiencies in processes, whilst ensuring you meet the required quality standards.
- Build effective and collaborative relationships across the team, department, and organisation.
- Acquire, expand and retain sound product and system knowledge of relevant company products.
Senior Associate - Client Services (Voice) | Birmingham, UK employer: SS&C Technologies
Contact Detail:
SS&C Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Associate - Client Services (Voice) | Birmingham, UK
✨Tip Number 1
Network like a pro! Reach out to current employees at SS&C on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching SS&C's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely aligns with our mission and culture.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role show!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Senior Associate - Client Services (Voice) | Birmingham, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Associate role. Highlight your client service experience and any relevant achievements that showcase your ability to manage workloads and improve processes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about working at SS&C and how you embody our values of collaboration, accountability, and innovation. Be genuine and let your personality come through.
Showcase Your Communication Skills: As this role involves client interaction, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors. We want to see that you can articulate your thoughts effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at SS&C Technologies
✨Know the Company Inside Out
Before your interview, take some time to research SS&C thoroughly. Understand their services, values, and recent developments in the financial services and healthcare technology sectors. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Client Service Skills
As a Senior Associate in Client Services, you'll need to showcase your ability to manage client relationships. Prepare examples from your past experiences where you've successfully handled client queries or escalations, highlighting your problem-solving skills and how you drive efficiencies in processes.
✨Prepare for Behavioural Questions
Expect behavioural questions that assess your collaboration and accountability. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Think of specific instances where you’ve worked as part of a team or improved ways of working, and be ready to discuss them.
✨Ask Insightful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, and how SS&C supports professional development. This shows that you’re not just interested in the role, but also in growing with the company.