Job Description
Automation Support Analyst (AI-Assisted)
Locations: Basildon, UK Location(s) | Hybrid
Get To Know Us
SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do
Role Purpose
This role exists to grow the RPA Support team's capability by bringing in AI-literate colleagues from Operations and developing them into confident automation support professionals. The role-holder will provide second-line support for the Blue Prism automation estate, use AI assistants responsibly and effectively in their day-to-day work, and progressively build hands-on RPA, infrastructure, and data skills with structured support from the wider team.
This is a development and progression role: the role-holder is not expected to arrive with deep RPA platform knowledge. What matters most is a strong production or operations support background, a sound analytical instinct, and genuine, confident use of AI tools to work smarter - plus the curiosity and discipline to build Blue Prism, infrastructure, and data capability over time.
\"AI-literate\" here means comfortable and effective using AI assistants to add value in daily work - not, from day one, building AI models, integrating LLM APIs, or developing agentic frameworks. This role is about applying AI sensibly, critically, and responsibly to accelerate everyday support work - with genuine scope to grow into those deeper technical AI-engineering skills over time, alongside RPA, infrastructure, and data capability, as experience and the needs of the team develop.
Key Responsibilities
- RPA Application & Production Support: Provide second-line support for Blue Prism automations across a large, business-critical estate (~250 processes), working alongside senior Support colleagues.
- Investigate incidents and failures using logs, control room data, process design artefacts, and runtime behaviour.
- Learn to distinguish process defects from environment, infrastructure, or data-related root causes, escalating appropriately while this skill is developing.
- Help identify and implement fixes for straightforward bugs, configuration issues, and minor enhancements, with support from senior team members.
- AI-Assisted Ways of Working: Use approved AI assistants (e.g. Copilot-style tools, enterprise LLM chat tools) to accelerate incident investigation, draft documentation, and summarise findings.
- Apply a working awareness of core prompting concepts - being specific, giving context, iterating on a prompt - to get more useful results from AI tools.
- Critically evaluate AI-generated output before acting on it: treat AI as a drafting and acceleration aid, not an authority, and sanity-check suggestions against the evidence.
- Contribute practical examples and lessons learned to help the team build a shared, sensible approach to AI‑assisted support.
- Apply awareness of Responsible AI principles - data privacy, model limitations, and enterprise security guardrails - in all AI-assisted work.
- Minor Development & Change Delivery (Developing Capability): Build confidence making small, low-risk changes to existing Blue Prism automations under guidance, in line with team standards.
- Infrastructure & Data Awareness: Build a working understanding of the platform and environment: servers, services, connectivity, scheduling, and resource constraints. Learn to recognise common environment and data‑related failure patterns (e.g. credential issues, transaction backlogs, performance degradation) and know when and how to elevate to infrastructure or database teams.
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Automation Support Analyst (AI-Assisted) PA26AUTRQ3136 in Basildon employer: SS&C Technologies
At SS&C, we are committed to fostering a dynamic and inclusive work environment that prioritises professional growth and employee wellbeing. Our hybrid work model offers flexibility, while our competitive benefits and development opportunities, including access to SS&C University, ensure that you can thrive both personally and professionally. Join us in London/Essex, where your contributions will be valued, and your career can flourish in the exciting Fintech and BPO sectors.
