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- Tasks: Support clients with product inquiries and troubleshoot software issues.
- Company: SS&C Technologies is a leading financial services and healthcare tech company with a global presence.
- Benefits: Enjoy a hybrid work model, flexible time off, and discounts on fitness and travel.
- Why this job: Perfect for problem-solvers eager to grow in a supportive, diverse team environment.
- Qualifications: Bachelor’s degree and 2 years of relevant experience preferred; strong communication skills required.
- Other info: Diversity and inclusion are core values; all backgrounds encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
Get To Know Us: We’re looking for a motivated and service-driven Associate Client Solutions Analyst to join our growing team. In this role, you’ll be the first point of contact for our clients, supporting them with product inquiries and troubleshooting software-related issues. You will play a key role in ensuring a positive client experience by helping resolve installation, operation, and maintenance challenges.
This is an ideal position for someone early in their career who enjoys problem-solving, communicating with customers, and growing their technical knowledge in a fast-paced, team-focused environment.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Income Protection Insurance & Salary Continuance
- Work/Life Balance: Flexible Time Off
- Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
- Respond to client product inquiries via phone, email, or chat with professionalism and care
- Assist with software troubleshooting and escalate more complex issues when necessary
- Guide clients through product usage, setup, and maintenance
- Record client interactions and recurring technical concerns to support continuous product improvement
- Collaborate with internal teams to resolve product or system issues
- Contribute to projects or tasks requiring independent judgment and initiative
What You Will Bring:
- Customer-focused with excellent written and verbal communication skills
- Strong analytical and problem-solving abilities
- Ability to manage time effectively and work both independently and collaboratively
- Eagerness to learn and contribute to a supportive team environment
- Bachelor’s degree with at least 2 years of relevant experience
- Previous experience in a client support, helpdesk, or software support role is an advantage
- Basic technical knowledge of software products and systems
- Proficiency in Microsoft Office and comfort using internal support tools
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C!
Associate Client Solutions Analyst employer: SS&C Technologies
Contact Detail:
SS&C Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Client Solutions Analyst
✨Tip Number 1
Familiarise yourself with SS&C Technologies' products and services. Understanding their offerings will not only help you answer client inquiries more effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves troubleshooting software-related issues, practice common scenarios you might encounter and think through how you would resolve them to show your analytical abilities.
✨Tip Number 3
Network with current or former employees of SS&C Technologies. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 4
Prepare to discuss your customer service experiences. Since this role is client-facing, be ready to share specific examples of how you've successfully handled client interactions or resolved issues in previous roles.
We think you need these skills to ace Associate Client Solutions Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Associate Client Solutions Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in client support or software troubleshooting. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving abilities.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your customer service skills and any relevant technical knowledge. Be sure to mention why you are a good fit for the team-focused environment at SS&C Technologies.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at SS&C Technologies
✨Showcase Your Communication Skills
As the role involves being the first point of contact for clients, it's crucial to demonstrate your excellent written and verbal communication skills. Practice articulating your thoughts clearly and concisely, as this will reflect your ability to assist clients effectively.
✨Highlight Problem-Solving Abilities
Since the position requires troubleshooting software-related issues, be prepared to discuss specific examples where you've successfully resolved problems in the past. This will showcase your analytical skills and your eagerness to tackle challenges head-on.
✨Familiarise Yourself with Relevant Software
Having a basic technical knowledge of software products and systems is essential. Before the interview, take some time to research common software issues and solutions, as well as the tools you might be using in the role. This will help you feel more confident during technical discussions.
✨Demonstrate Team Collaboration
The job emphasises working in a team-focused environment, so be ready to share experiences where you've collaborated with others. Highlight your ability to work independently while also contributing positively to a team dynamic, as this will resonate well with the interviewers.
