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- Tasks: Support applications and resolve service incidents in a fast-paced financial environment.
- Company: Join a dynamic team at a leading financial services company in London.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by ensuring high-quality service and mentoring junior team members.
- Qualifications: 3-4 years in application support with a strong technical background.
- Other info: Diverse workplace culture that values different perspectives and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Location: London | Hybrid
Get To Know Us: SS liaise with QA and development to prepare for the release, highlight client communications to the Operations Manager and act as the technical lead for these implementations. Deal with service incidents that arise and work to achieve a positive outcome in the shortest possible timeframe. Maintain Calastone’s reputation for high-quality service support and delivery. Contribute to all aspects of general business improvement. Mentor and manage the junior members of the team. Availability for on-call on an agreed rota basis.
What You Will Bring:
- 3-4 years of experience in application support and operations within a financial environment.
- Working knowledge of at least one of the following instruments: Mutual Funds, ETF’s and Money Markets.
- Good technical background.
- Most desirable is experience of databases/SQL (ability to create and run own queries), MQ (any variant), SWIFT, ISO15022, ISO20022, FIX, XML, messaging authentication/certification techniques and secure FTP environments.
- Experience of project delivery life cycles, in accordance with industry best practice.
- Knowledge of ITIL is beneficial.
- Knowledge of Salesforce is an advantage.
What We’re Looking For:
- Ability to remain calm and focused under pressure, while supporting customers, colleagues, and partners to resolve service issues effectively.
- Works well in a collaborative, multi-disciplinary environment.
- Takes initiative and demonstrates accountability in their work.
- Committed to delivering high-quality outcomes and continuous improvement.
- Acts with professionalism, honesty, and integrity in all situations.
- Demonstrates persistence in problem-solving and seeks to understand root causes.
- Strong attention to detail.
- Reflective and open to feedback, with a willingness to learn and grow.
- Leads by example through actions and collaboration.
- Able to contribute effectively in team discussions and adapt to different communication styles.
- Open to flexible working arrangements, including shift patterns, with reasonable adjustments supported where needed.
We have a shift system in operation, consisting of:
- Day Shift Early: 07:30 to 16:00 Monday to Friday, with 1 hour break (7.5 hours work). On Friday, you may be asked to perform late shift 15:30 to 00:00, with 1 hour break (7.5 hours work).
- Day Shift Regular: 09:00 to 17:30 Monday to Friday, with 1 hour break (7.5 hours work). On Friday, you may be asked to perform late shift 15:30 to 00:00, with 1 hour break (7.5 hours work).
- Day Shift Late: 15:30 to 00:00 Sunday to Thursday, with 1 hour break (7.5 hours work).
- Please note that although you are on a Day Shift contract, you will be required to occasionally work on the Night Shift 23:30 to 08:00, as is currently the case.
- Occasional weekend and Bank Holiday working will be required for which time off in lieu or payment at the approved daily rate will be given.
EEO Statement / Non-agency Disclosure: We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Application Support Associate employer: SS&C Technologies
Contact Detail:
SS&C Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Associate
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to application support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled service incidents in the past, highlighting your calmness under pressure and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Application Support Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Associate role. Highlight your experience in application support and any relevant financial instruments you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and ability to work under pressure, as these are key for us.
Showcase Your Technical Skills: Since we’re looking for someone with a good technical background, make sure to list your experience with databases, SQL, and any other relevant technologies. If you’ve got knowledge of ITIL or Salesforce, shout about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at SS&C Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around databases and SQL. Be ready to discuss how you've used these tools in past roles, as well as any relevant messaging protocols like SWIFT or FIX. This will show that you’re not just familiar with the concepts but can apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled service incidents in the past. Think about specific situations where you remained calm under pressure and resolved issues quickly. Highlight your persistence in getting to the root cause of problems, as this is key for the role.
✨Demonstrate Team Spirit
Since collaboration is crucial, be ready to talk about your experiences working in multi-disciplinary teams. Share instances where you’ve mentored junior members or contributed to team discussions, showcasing your ability to adapt to different communication styles.
✨Be Ready for Flexibility
Understand the shift patterns and be prepared to discuss your availability. Show that you’re open to flexible working arrangements and can handle the demands of occasional night shifts or weekend work. This will demonstrate your commitment to the role and the team.