At a Glance
- Tasks: Support trade capture and booking while troubleshooting issues in a fast-paced environment.
- Company: Join SS&C, a leading tech provider with a focus on innovation and client service.
- Benefits: Gain exposure to trading workflows and enjoy career growth opportunities.
- Other info: Diverse workplace encouraging applications from all backgrounds.
- Why this job: Be at the forefront of finance technology and make a real impact for top hedge fund clients.
- Qualifications: Bachelor's degree and experience in trade support or financial operations required.
The predicted salary is between 30000 - 40000 £ per year.
SS&C is seeking a highly motivated and technically skilled Trade Support Analyst to join our team in a client-facing role, supporting one of our top hedge fund clients. This is a unique opportunity for someone with a background in technology, financial operations, and client service to gain exposure to front‑line trading and operational workflows at a leading investment firm – while benefiting from the structure, culture, and career growth of working for a world‑class technology provider.
Key Responsibilities
- Provide first‑line support for trade capture, trade booking, and system workflow issues.
- Perform initial troubleshooting, root cause analysis, and resolution where possible.
- Monitor application health, trading workflows, and post‑trade processes to ensure timely settlement and accurate positions.
- Act as the communication bridge between the client’s front‑office teams and SS&C’s internal support, engineering, and product teams.
- Maintain a strong onsite presence to foster close working relationships and ensure rapid response to critical issues.
- Assess, triage, and track support requests, providing real‑time solutions where appropriate.
- Create and maintain internal documentation and client‑facing knowledge base articles.
- Support and test in UAT for new system releases, patches, and enhancements.
- Contribute to continuous improvement of support processes and client experience.
Qualifications
- Bachelor's degree from an accredited university or college.
- Previous experience in trade support, middle office, operations, or trading system support.
- Strong proficiency in SQL; familiarity with scripting or programming languages (Python, C#, PowerShell) advantageous.
- Understanding financial instruments across multiple asset classes (equities, fixed income, FX, derivatives) beneficial.
- Excellent written and verbal communication skills, including the ability to explain technical issues for non‑technical users.
- Strong attention to detail, organizational skills, and a proactive mindset.
- Enthusiastic about learning and thriving in a high‑performance, client‑facing environment.
EEO Statement
We encourage applications from people of all backgrounds and particularly welcome applications from under‑represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It is important that we strive to have a workforce that is diverse in the widest sense.
Trade Support Analyst employer: Ss&c Technologies, Inc.
SS&C is an exceptional employer that offers a dynamic work environment for Trade Support Analysts, where you can thrive in a client-facing role while gaining invaluable exposure to front-line trading operations. With a strong emphasis on employee growth, a collaborative culture, and the opportunity to work with cutting-edge technology, SS&C fosters a supportive atmosphere that encourages continuous learning and innovation. Located in a vibrant financial hub, employees benefit from close relationships with top hedge fund clients, ensuring a rewarding and impactful career path.
Contact Details:
Ss&c Technologies, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trade Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at SS&C or similar firms. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves SQL and possibly some programming, make sure you can talk confidently about your experience and even solve a few problems on the spot.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with someone from the company, let them know how excited you are about the opportunity to support clients and improve processes. Your passion can set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at SS&C.
We think you need these skills to ace Trade Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Trade Support Analyst role. Highlight your experience in trade support, financial operations, and any technical skills you have, like SQL or programming languages. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit our team. Keep it concise but engaging – we love a good story that connects your experience to our needs.
Show Off Your Communication Skills:Since this role involves client interaction, make sure to showcase your written communication skills. Use clear and professional language in your application, and don’t shy away from explaining complex concepts simply. We appreciate clarity and precision!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Ss&c Technologies, Inc.
✨Know Your Tech and Finance
Brush up on your knowledge of financial instruments and trading systems. Be ready to discuss how your technical skills, especially in SQL and any programming languages, can help solve trade support issues. This will show that you understand the role and can contribute effectively.
✨Communicate Clearly
Since this role involves acting as a bridge between clients and internal teams, practice explaining complex technical concepts in simple terms. Think about examples from your past experiences where you successfully communicated with non-technical users.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've troubleshot issues or improved processes. Highlight your proactive mindset and attention to detail, as these are crucial for monitoring application health and ensuring timely settlements.
✨Show Enthusiasm for Learning
Express your eagerness to learn and grow within the company. Talk about how you stay updated with industry trends and technologies, and be ready to discuss any relevant training or certifications you've pursued.
