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- Tasks: Create and manage customer communications across various channels to enhance customer experience.
- Company: Join a leading tech firm in M&A and alternative investments, shaping global deal flow.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and contribute to innovative customer experience initiatives.
- Why this job: Be the first specialist in a new role, making a real impact on customer engagement.
- Qualifications: Experience in communications with strong writing skills and attention to detail.
The predicted salary is between 50000 - 60000 ÂŁ per year.
SS&C Intralinks is a technology leader in M&A, Alternative Investments and Banking & Securities markets, facilitating a substantial share of global deal flow and private equity funding.
This newly created position sits within SS&C Intralinks’ Customer Experience function. As the first specialist hire, you will shape and deliver the customer communications programme across in‑app notifications, emails, surveys, support articles and enablement materials, ensuring accurate, timely, and targeted communications for our global customer base.
Responsibilities:
- Craft, develop and maintain customer communications across all channels, including in‑app notifications (Gainsight PX), customer emails (Gainsight CS), surveys (Qualtrics), support centre articles (Zendesk) and broader multi‑channel updates for product changes, legal notices and security events.
- Review, update and maintain the global Customer Touchpoint Library on SharePoint, documenting all 100+ touchpoints, business‑context write‑ups and audit trails.
- Build and maintain the customer communications calendar on SharePoint, tracking scheduled touchpoints, managing sequencing and flagging overlap risks across concurrent programs.
- Own audience generation and data validation, coordinating multi‑system data extraction, contact hygiene, manual contract verification and account ownership confirmation for accurate targeting.
- Produce enablement materials for every communication, such as customer‑facing FAQs, internal FAQs, CS&D Knowledge Centre articles (in collaboration with the Support Centre team), internal announcements, talking points and Sales/AM updates.
- Participate actively in cross‑functional programs including the ILP‑to‑Trinity platform migration, Digital Customer Journey, Total Landscape of Communications and Comms Audit Readiness.
- Contribute to and expand the Voice of Customer programme – supporting NPS, CSAT and Large Account Health survey design, distribution and data analysis to inform product and service decisions.
- Support adoption journey expansion initiatives.
Qualifications:
- Experience in communications, customer experience or a related role with demonstrable ownership of written content and end‑to‑end delivery across multiple channels.
- Excellent written communication skills, able to translate complex technical or operational topics into clear, plain‑language messages for diverse customer personas.
- Technically adaptable and proactive self‑starter, capable of learning CX platforms, in‑app messaging tools, survey tools and support centre software to a working level.
- Highly organized with strong attention to detail, managing multiple concurrent workstreams while maintaining quality, documentation and stakeholder alignment.
- Comfortable operating across functions, partnering effectively with Product, Legal, CS, Sales and Engineering stakeholders, navigating competing priorities and driving work forward independently.
- Proven ability to manage a high volume of concurrent projects across a complex stakeholder landscape, maintaining accuracy, speed and quality.
- Capacity to view communications from both customer and internal perspectives, understanding broader business context and program goals.
Location & Working Arrangement:
Location: London, with access to a local SS&C Intralinks office. This is a hybrid role requiring a minimum of six office days per month.
Reports to: Global Head of Customer Communications, Customer Experience (CX).
EEO Statement: We encourage applications from people of all backgrounds and particularly welcome applications from under‑represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It is important to us that we strive to have a workforce that is diverse in the widest sense.
Customer Communications Manager in Langley employer: Ss&c Technologies, Inc.
Contact Detail:
Ss&c Technologies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Manager in Langley
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can contribute to their customer communications goals. We want to see your passion!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll communicate your skills and experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Communications Manager in Langley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Communications Manager role. Highlight your experience in communications and customer experience, and show us how you can translate complex topics into clear messages.
Showcase Your Skills: We want to see your excellent written communication skills in action! Include examples of your previous work that demonstrate your ability to craft engaging content across various channels. Don't hold back!
Be Organised: Since this role involves managing multiple projects, give us a glimpse of your organisational skills. Mention any tools or methods you use to keep track of tasks and deadlines, and how you ensure quality and accuracy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Ss&c Technologies, Inc.
✨Know Your Audience
Before the interview, take some time to research SS&C Intralinks and their customer communications approach. Understand their products and services, and think about how your experience aligns with their needs. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Writing Skills
Since this role heavily involves crafting communications, be prepared to discuss your writing process. Bring examples of your previous work, such as emails or support articles, and be ready to explain how you adapt your style for different audiences. This will demonstrate your ability to translate complex topics into clear messages.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Discuss how you've managed multiple projects or communications in the past, and share specific tools or methods you use to stay on top of tasks. This will reassure them that you can handle the demands of the role effectively.
✨Engage with Cross-Functional Collaboration
This position requires working with various teams, so be ready to talk about your experience collaborating across functions. Share examples of how you've partnered with different stakeholders to achieve common goals, and emphasise your ability to navigate competing priorities while keeping everyone aligned.