At a Glance
- Tasks: Create and manage customer communications across various channels to enhance customer experience.
- Company: Join SS&C Intralinks, a leader in tech for M&A and investments.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and contribute to innovative projects.
- Why this job: Shape impactful customer communications and drive engagement in a dynamic environment.
- Qualifications: Experience in communications with strong writing skills and attention to detail.
The predicted salary is between 50000 - 65000 € per year.
SS&C Intralinks is a technology leader in M&A, Alternative Investments and Banking & Securities markets, facilitating a substantial share of global deal flow and private equity funding.
This newly created position sits within SS&C Intralinks’ Customer Experience function. As the first specialist hire, you will shape and deliver the customer communications programme across in‑app notifications, emails, surveys, support articles and enablement materials, ensuring accurate, timely, and targeted communications for our global customer base.
Responsibilities
- Craft, develop and maintain customer communications across all channels, including in‑app notifications (Gainsight PX), customer emails (Gainsight CS), surveys (Qualtrics), support centre articles (Zendesk) and broader multi‑channel updates for product changes, legal notices and security events.
- Review, update and maintain the global Customer Touchpoint Library on SharePoint, documenting all 100+ touchpoints, business‑context write‑ups and audit trails.
- Build and maintain the customer communications calendar on SharePoint, tracking scheduled touchpoints, managing sequencing and flagging overlap risks across concurrent programs.
- Own audience generation and data validation, coordinating multi‑system data extraction, contact hygiene, manual contract verification and account ownership confirmation for accurate targeting.
- Produce enablement materials for every communication, such as customer‑facing FAQs, internal FAQs, CS&D Knowledge Centre articles (in collaboration with the Support Centre team), internal announcements, talking points and Sales/AM updates.
- Participate actively in cross‑functional programs including the ILP‑to‑Trinity platform migration, Digital Customer Journey, Total Landscape of Communications and Comms Audit Readiness.
- Contribute to and expand the Voice of Customer programme – supporting NPS, CSAT and Large Account Health survey design, distribution and data analysis to inform product and service decisions.
- Support adoption journey expansion initiatives.
Qualifications
- Experience in communications, customer experience or a related role with demonstrable ownership of written content and end‑to‑end delivery across multiple channels.
- Excellent written communication skills, able to translate complex technical or operational topics into clear, plain‑language messages for diverse customer personas.
- Technically adaptable and proactive self‑starter, capable of learning CX platforms, in‑app messaging tools, survey tools and support centre software to a working level.
- Highly organized with strong attention to detail, managing multiple concurrent workstreams while maintaining quality, documentation and stakeholder alignment.
- Comfortable operating across functions, partnering effectively with Product, Legal, CS, Sales and Engineering stakeholders, navigating competing priorities and driving work forward independently.
- Proven ability to manage a high volume of concurrent projects across a complex stakeholder landscape, maintaining accuracy, speed and quality.
- Capacity to view communications from both customer and internal perspectives, understanding broader business context and program goals.
Location & Working Arrangement
Location: London, with access to a local SS&C Intralinks office. This is a hybrid role requiring a minimum of six office days per month.
Reports to: Global Head of Customer Communications, Customer Experience (CX).
EEO Statement
We encourage applications from people of all backgrounds and particularly welcome applications from under‑represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It is important to us that we strive to have a workforce that is diverse in the widest sense.
Customer Communications Manager employer: Ss&c Technologies, Inc.
At SS&C Intralinks, we pride ourselves on being a forward-thinking employer that values innovation and collaboration. Our London office offers a dynamic work culture where employees are encouraged to grow and develop their skills in customer communications, supported by a diverse team and a commitment to inclusivity. With opportunities for professional development and a focus on employee well-being, we provide a rewarding environment for those looking to make a meaningful impact in the technology sector.
Contact Detail:
Ss&c Technologies, Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Communications Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at SS&C Intralinks. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer communications. Think about how you can showcase your experience in crafting clear messages and managing multiple projects.
✨Tip Number 3
Show off your skills with a portfolio! If you've got examples of your previous work in customer communications, bring them along. It’s a great way to demonstrate your ability to translate complex topics into plain language.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at SS&C Intralinks.
We think you need these skills to ace Customer Communications Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Communications Manager role. Highlight your experience in communications and customer experience, and show us how you can translate complex topics into clear messages for our diverse customer base.
Showcase Your Writing Skills:Since this role is all about crafting effective communications, include examples of your written work. Whether it's emails, support articles, or surveys, let us see how you can engage and inform customers through your writing.
Be Organised:We love a candidate who can juggle multiple projects! Share how you've managed various workstreams in the past, especially if you've maintained quality and stakeholder alignment while doing so. It’ll show us you’re ready for the fast-paced environment here.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Ss&c Technologies, Inc.
✨Know Your Audience
Before the interview, take some time to research SS&C Intralinks and their customer communications approach. Understand their products and how they engage with customers. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Writing Skills
As a Customer Communications Manager, your writing skills are crucial. Prepare examples of your previous work that demonstrate your ability to translate complex topics into clear, engaging content. Bring samples of emails, support articles, or any other relevant communications you've crafted.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Discuss how you manage multiple projects and ensure accuracy in your work. You might want to share specific tools or methods you use to keep track of tasks and deadlines, as this aligns with the role's requirements.
✨Prepare for Cross-Functional Collaboration
Since the role involves working with various teams, be ready to discuss your experience in cross-functional collaboration. Share examples of how you've successfully partnered with different departments to achieve common goals, and emphasise your ability to navigate competing priorities.
