Client Service Manager - PA25CRMRQ1002

Overview

The Client Service Manager is responsible for ensuring the successful delivery of services to clients, fostering strong relationships, and enhancing overall customer satisfaction. The role requires a mix of customer support, communication, problem-solving, and project management skills.

Responsibilities

• Service Management: Develop existing client relationships with relevant clients; liaise with the clients\' oversight team to ensure that service meets requirements; manage communication and participate in resolving any service issues; understand client\'s business/products; keep abreast of current client relationship status through regular review of Management Reports (e.g., client feedback).
• Issue Management: Act as contact points for day-to-day service issues raised to or by the Client or internal contacts; produce & maintain Service Issues Log on a weekly basis; day-to-day liaison with all stream area contacts in operational areas to ensure service is delivered within SLA and quality is measured within KPIs; attend weekly Client conference calls; reporting and KPIs; review and validate KPI pack information; monitor service against KPIs and dispatch monthly KPI reports within agreed service levels; provide commentary for KPI pack; ensure relevant information is available for Lead CSM representation at weekly Stream meetings.
• Communication: Provide service management related information to client contacts in a timely manner and in an appropriate format; liaise with internal operational/IT counterparts to facilitate information flow and appropriate actions.
• Meeting Management: Participate in meetings (internal and external) & conference calls as required; attend necessary internal prep meetings; assist with completing supporting meeting documentation (agenda, minutes, actions, etc.).
• New Business & Promotional Activity: Develop product knowledge of SS&C Products & Services.
• Team Management: Share best practices and initiate/participate in departmental discussions across streams.
• Additional responsibilities: Carry out any other duties within the employee\'s skills and abilities as reasonably instructed to support continuous development.

Qualifications

• Experience in a financial services environment, within a client relationship role.
• Ability to manage high-pressure situations with professionalism.
• Familiarity with industry-specific tools or platforms relevant to the client base.

Company & Contact

As a leading financial services and healthcare technology company, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations rely on SS&C for expertise, scale, and technology. If applicable, to explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.