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- Tasks: Lead customer success initiatives and ensure clients thrive with our tech solutions.
- Company: Join a leading tech firm in M&A and alternative investments.
- Benefits: Competitive salary, diverse team, and opportunities for growth.
- Why this job: Make a real impact by helping customers succeed and grow.
- Qualifications: Fluent in English and French, with 18 months in customer success.
- Other info: Be part of a dynamic team with global reach and minimal travel.
The predicted salary is between 36000 - 60000 £ per year.
A growth-oriented business unit of SS&C, Intralinks is a technology leader in M&A, Alternative Investments and Banking & Securities markets. Our solutions facilitate 1/3 of the world's global M&A deal flow and 50% of the private equity raised globally.
We are currently recruiting for a candidate who is passionate about customer success and has business level fluency in English and native level French. (Spanish is a bonus).
The Global Customer Success team is integral in creating long-term value for our customers and ensuring their success with our technology. This team is highly regarded as trusted advisors who guide and advocate for our extensive portfolio of customers.
Working closely with customers, Customer Success plans SaaS implementations, on-boardings, trainings, and ongoing support. This team also identifies opportunities and challenges from the way the customer engages with our solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.
The Senior Customer Success Manager will work with customers on general maintenance and support for new and ongoing implementations. In this role, the SCSM may be the direct line for exchange managers and contract signers to address inbound questions and issues while supporting sales and interacting with other internal groups.
The SCSM will work under the guidance of other CS professionals and will apply professional concepts, or company policies and procedures to execute work and resolve routine issues. This role prepares employees for Principal CSM.
- Responsible for the coordination and completion of projects as part of a Customer Success team.
- Customer onboarding / platform training.
- Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing concerns.
- Track and report on key customer success metrics, including customer health, satisfaction, and retention.
- Master the Intralinks platform to help customers maximize efficiency and value.
- Regularly promote, demo, and provide insights on upcoming features and product enhancements.
- Work closely with Sales, Product, Education, Customer Experience and Support teams to align on customer goals and deliver a seamless experience across the customer journey.
Passionate about customer success. Business level fluency in English and native level French. Solid presentation skills, communication skills, technical acumen, and problem-solving skills. 18 months+ experience in a previous customer success role. Travel - Minimal.
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Senior Customer Success Manager in City of London employer: Ss&c Technologies, Inc.
Contact Detail:
Ss&c Technologies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at Intralinks or similar companies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by mastering the Intralinks platform. Familiarise yourself with its features and think about how you can help customers maximise their use of it. Show them you’re not just a fit for the role, but a future star!
✨Tip Number 3
Practice your presentation skills! As a Senior Customer Success Manager, you'll need to communicate effectively. Try presenting to friends or family to get comfortable and receive feedback.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Customer Success Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in customer success and any relevant skills, especially your fluency in English and French. We want to see how you can bring value to our team!
Show Your Passion: Let your enthusiasm for customer success shine through in your application. Share specific examples of how you've helped customers achieve their goals in previous roles. We love candidates who are genuinely excited about making a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate applicants who can communicate effectively, just like we do with our customers!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and stands out in our system. Plus, it’s super easy and quick!
How to prepare for a job interview at Ss&c Technologies, Inc.
✨Know Your Customer Success Stuff
Make sure you brush up on customer success strategies and best practices. Be ready to discuss how you've helped customers achieve their goals in previous roles, especially in SaaS environments. Highlight specific examples where your actions led to improved customer satisfaction or retention.
✨Fluency is Key
Since the role requires business-level fluency in English and native-level French, practice speaking about customer success scenarios in both languages. Prepare to switch between them during the interview if needed, and don’t forget to mention any Spanish skills as a bonus!
✨Show Off Your Problem-Solving Skills
Be prepared to share examples of how you've tackled challenges in past customer success roles. Think of specific situations where you identified issues and implemented solutions that benefited the customer. This will demonstrate your proactive approach and technical acumen.
✨Engage with the Interviewers
Treat the interview like a conversation rather than a Q&A session. Ask insightful questions about the company’s customer success strategies and how they measure success. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
