- Provide an effective & efficient service function to customers, mostly by telephone, but by any appropriate means of communication, to greatly enhance our reputation to greatly enhance our reputation as a truly customer focused Company
- Respond positively to the goals of CSV, support colleagues, and actively add to the success of the overall Client Services
- Attend and actively contribute to team meetings
- Be prepared to achieve & strive to exceed minimum standards in line with KPIs, SLAs & Key Result Areas, both in terms of quality, productivity and accuracy of information given to the customer
- Assist every area of the business to improve overall customer service
- To commit to personally putting the customer first and providing an excellent customer service at all times
- Develop an understanding of all client profiles/products to be able to deliver outstanding customer service
Passion for Customer Service - Minimum of 2 years customer service experience (Preferably with a technical aspect to it)
- Ability to use complex IT systems
- Able to efficiently demonstrate our clients' products & services
- Ability to analyse and interpret information
- Able to demonstrate empathy when required
- Able to communicate with difficult / challenging customers
- Comfortable working independently & using own initiative whilst problem solving
- Ability to work in a calm manner whilst under pressure
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology., SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
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Client Services Voice - Senior Associate in Burnley employer: SS&C Technologies, Inc.
At SS&C Technologies, Inc., we pride ourselves on fostering a dynamic work culture that values innovation and collaboration. As a Senior Product Analytics Leader, you will have access to cutting-edge tools and resources, alongside ample opportunities for professional growth and development in a supportive environment. Located in a vibrant area, our company offers a unique blend of work-life balance and the chance to make a significant impact through data-driven decision-making.
