At a Glance
- Tasks: Manage client queries and improve processes while meeting service levels.
- Company: Dynamic company focused on client services and innovation.
- Benefits: Competitive holiday scheme, wellbeing support, and tailored training.
- Other info: Opportunities for career growth in a supportive environment.
- Why this job: Join a diverse team and make a real impact in client services.
- Qualifications: Experience in contact centres and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
- Effectively manage workloads in line with agreed KPI's, including queries or escalations to colleagues across the group or external clients/advisers in accordance with target service levels and agreed timescales and in line with all relevant regulatory requirements.
- Be responsible for improving ways of working, driving efficiencies in processes, whilst ensuring you meet the required quality standards.
- Build effective and collaborative relationships across the team, department, and organisation.
- Acquire, expand and retain sound product and system knowledge of relevant company products and systems and awareness of their attributes and rules.
- Responsible for following SS&C's Risk and Compliance policies and procedures.
Qualifications
- Experience in a contact center environment.
- Experience in fund administration and investment products.
- Clear communication skills and friendly, positive manner.
- Ability to handle difficult conversations.
- Excellent Administration skills.
- Confident in navigating multiple computer systems at once.
Benefits
- Work/Life Balance: Competitive holiday scheme.
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff.
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity.
- Training: Hands-On, Team-Customised throughout your career.
Senior Associate - Client Services (Voice) in Birmingham employer: Ss&c Technologies, Inc.
At SS&C, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises work/life balance and employee wellbeing. Our commitment to diversity and inclusion fosters a welcoming environment where every team member can thrive, while our hands-on training programmes ensure continuous professional growth. Located in a vibrant area, we provide our Senior Associates with the opportunity to build meaningful relationships and drive efficiencies in a dynamic setting, making it a rewarding place to advance your career.
Contact Details:
Ss&c Technologies, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Associate - Client Services (Voice) in Birmingham
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We think you need these skills to ace Senior Associate - Client Services (Voice) in Birmingham
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