Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate and resolve complaints while ensuring compliance with SLAs and regulations.
- Company: Join SS&C Technologies, a leading financial services and healthcare tech company.
- Benefits: Diverse workplace, career growth opportunities, and a commitment to quality service.
- Why this job: Make a real difference by helping clients and customers resolve their issues.
- Qualifications: Strong background in complaints resolution; financial experience is a plus.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
SS&C Technologies seek a Complaints Handler to join our team. Being the point of contact for the investigation and resolution of all complaints received by SS&C by telephone or in written format, whilst complying with SLAs and regulatory requirements. To be considered for this role you will require a strong background in complaints resolution and financial experience would also be an advantage.
Responsibilities
- Investigate complaints thoroughly and document findings.
- Discuss outcome of investigation with the complainant by telephone.
- Where required, write to the complainant to explain your findings, using agreed templates.
- Liaison between Client, Customers, Client Service Managers (CSMs), Compliance and administration areas, concerning the resolution of complaints.
- Establish and record complaints root cause data to provide Management with analysis and regular feedback.
- Ensuring culture of TCF and Consumer Duty adhered to at all times.
- Resolution of all complaints within SLA, meeting KPIs and complying with regulatory deadlines and rules.
- Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner.
- Ensure all work is reviewed prior to submission for quality checking to minimise re-work.
- Alert team manager to any trends detected whilst resolving a complaint.
- Timely escalation in the event of serious complaints and potential problems which may impact adversely on the Complaint's team's ability to meet SLAs and/or regulatory requirements.
- Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution.
- Follow documented department procedures and client specifics.
- Effective organisation.
- Respond positively to the goals of the Client and Client Services complaints.
- Meet regularly with your Manager to discuss issues and ideas.
- Display flexibility and adaptability at all times in response to the challenging, changing environment.
Service Delivery:
- Ensure SS&C meets Clients expectations in line with SLAs.
- Strive to exceed minimum quality standards.
- All contact with the clients and their customers must be of the highest standard, either verbal or written.
- To carry out other duties as directed.
Quality and Compliance
- SS&C quality: All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities.
- To be quality driven, aiming for 100% accuracy and timeliness of delivery.
- To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer.
- To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance.
- To observe proper standards of market, business, and personal conduct, demonstrating integrity in the execution of duties.
- To communicate and promote the values which reinforce and support a consistent quality culture.
Additional information
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a diverse workforce in the widest sense.
Complaints Associate - PA2026Q1GCC003 in Basildon employer: Ss&c Technologies, Inc.
Contact Detail:
Ss&c Technologies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Associate - PA2026Q1GCC003 in Basildon
✨Tip Number 1
Get to know the company inside out! Research SS&C Technologies, their values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Complaints Associate, you'll be handling calls and writing to clients. Role-play with a friend or use our resources to sharpen your ability to explain complex issues clearly and concisely.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insights into the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining SS&C Technologies and ready to dive into the role.
We think you need these skills to ace Complaints Associate - PA2026Q1GCC003 in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in complaints resolution. We want to see how your background aligns with the role, so don’t hold back on showcasing relevant skills and experiences!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Showcase Your Communication Skills: Since this role involves a lot of communication, demonstrate your written communication skills in your application. Use proper grammar and structure, and remember to be professional yet approachable in your tone.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to track your application and ensure it gets to the right people!
How to prepare for a job interview at Ss&c Technologies, Inc.
✨Know Your Complaints Inside Out
Before the interview, brush up on common complaints handling scenarios and how to resolve them. Be ready to discuss your past experiences in complaints resolution, highlighting specific cases where you successfully turned a negative situation into a positive outcome.
✨Familiarise Yourself with Regulatory Requirements
Since compliance is key in this role, make sure you understand the relevant regulatory requirements and SLAs. Being able to speak confidently about these during your interview will show that you’re serious about adhering to standards and can handle the responsibilities of the position.
✨Practice Your Communication Skills
As a Complaints Associate, you'll need to communicate effectively both verbally and in writing. Practice explaining complex issues clearly and concisely. You might even want to prepare a few examples of how you've communicated findings to clients or customers in the past.
✨Show Your Analytical Side
Be prepared to discuss how you would approach investigating a complaint. Think about how you would gather root cause data and what steps you would take to ensure a thorough investigation. Demonstrating your analytical skills will be crucial in showing that you can meet the expectations of the role.
