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For Companies At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Join a leading global financial services and healthcare tech company.
- Benefits: Competitive salary, diverse work environment, and growth opportunities.
- Why this job: Be the voice of clients and drive impactful service improvements.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Dynamic team culture with a focus on best practices and continuous development.
The predicted salary is between 40000 - 55000 £ per year.
Service Management
- Develop existing client relationships with relevant clients.
- Liaison with the clients' oversight team to ensure that service meets requirements.
- Manage communication and participate in resolving any service issues.
- Understand client's business/products.
- Keep abreast of current client relationship status through the regular review of Management Reports e.g. Client feedback.
Issue Management
- Contact points for day-to-day service issues raised to or by client or internal contacts.
- Produce & maintain Service Issues Log on a weekly basis.
- Day-to-day liaison with all stream area contacts in operational areas to ensure service is delivered within SLA and quality is measured within KPIs.
- Attend (weekly) client conference call.
Reporting
- Review and validate KPI pack information.
- Monitor service against KPIs and dispatch monthly KPI reports within agreed service levels.
- Provide commentary for KPI pack.
- Ensure relevant information is available for Lead CSM representation at weekly Stream meeting.
Communication
- Responsible for provision of service management related information to client contacts in a timely manner and in an appropriate format.
- Liaise with internal operational/IT counterparts to facilitate information flow and appropriate actions.
Meeting Management
- Participate in meetings (internal and external) & conference calls, as required.
- Attend necessary internal prep meetings.
- Involvement in the completion of supporting meeting documentation - agenda, minutes, actions etc.
New Business & Promotional Activity (SS&C Products & Services)
- Develop SS&C product knowledge.
Team Management
- Sharing Best Practice.
- Initiate and participate in departmental Best Practice discussions cross streams.
Additional Responsibilities
- To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed to support continuous development.
Client Services Manager in Basildon employer: Ss&c Technologies, Inc.
Contact Detail:
Ss&c Technologies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Basildon
✨Tip Number 1
Get to know the company inside out! Research SS&C's products and services, and understand their client base. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in Client Services Management at SS&C.
✨Tip Number 3
Prepare for those interviews! Think about how you can demonstrate your skills in service management and communication. Have examples ready that showcase your ability to resolve issues and manage client relationships effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at SS&C.
We think you need these skills to ace Client Services Manager in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Manager role. Highlight your experience in service management and client relationship building, as these are key aspects of the job.
Showcase Your Communication Skills: Since communication is a big part of this role, demonstrate your ability to convey information clearly in your application. Use examples from your past experiences where you successfully managed client communications or resolved service issues.
Highlight Your KPI Knowledge: Mention any experience you have with KPIs and reporting. We want to see that you understand how to monitor service levels and can provide insightful commentary on performance metrics.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ss&c Technologies, Inc.
✨Know Your Clients
Before the interview, take some time to research the company’s clients and their industries. Understanding their business and products will help you demonstrate your ability to develop existing client relationships effectively.
✨Master the KPIs
Familiarise yourself with key performance indicators (KPIs) relevant to client services. Be prepared to discuss how you would monitor service against these KPIs and provide insightful commentary on performance during the interview.
✨Communication is Key
Practice articulating how you would manage communication with both clients and internal teams. Think of examples where you successfully resolved service issues or facilitated information flow, as this will showcase your skills in a real-world context.
✨Prepare for Meetings
Since meeting management is crucial for this role, be ready to discuss your experience in preparing agendas, taking minutes, and following up on actions. Highlight any best practices you've implemented in previous roles to show your proactive approach.